IT Service Desk

**Job Summary and Purpose**: Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support. **Accountabilities**: **Key Accountabilities**: **Service Desk Support...

The primary responsibility of the Service Desk Analyst is to - Pro-actively monitor support mailboxes and log in the system. - Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool. - Create, document, and review work instructions to help deal with similar incidents and requests. -...

**L1 Service Desk Agents** **Key Requirements**: - High school diploma or equivalent (bachelor’s degree in IT or related field is a plus - Arabic and English speaking (Fluent and Mandatory) - This function requires working in 24x7, Service Desk environment ( may include nights, weekends, and public holidays) - Familiarity with ticketing systems (e.g.,...

Strong problem-solving abilities to diagnose and resolve customer issues. - Excellent written and verbal communication skills, with a keen focus on effective customer service. - Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients. - Hands-on experience with...

We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their stay. Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry,...

_**JOB DESCRIPTION**:_ - Primary duties will be to provide 24/7/365 Tier 1 support at a Service Desk for the clients to meet and/or exceed established Service Level Agreements (SLA's) - Manage Help Desk responsibility and resource allocation Depending on the priority - Answer help desk lines and troubleshoot remotely - Resolve helpdesk service calls using...

IT Service Desk Technicians **4. Act as the first point of contact for all kinds of IT incidents, problems and requests** **5. Dispatch the Tickets from ServiceDesk Queue to relevant resolver.** **6. Provide timely status updates on open incidents or service requests and follow up until its closure with Level 1 & Level 2 teams.** **7. Inspect and...

**QUALIFICATION**: - BACHELOR OF COMPUTER / IT - ARABIC CANDIDATE - CUSTOMER SERVICE - EXPERIENCE WITH IT TICKETING SYSTEMS IS PREFERED - ITIL V4 ONLY IN DOHA - **ONLY ARAB**_ **JOB DESCRIPTION**: - Primary duties will be to provide 24/7/365 Tier 1 Phone support at a Service Desk for the clients to meet and/or exceed established Service Level Agreements...

**Additional Information** **Job Number**25008663 **Job Category**Rooms & Guest Services Operations **Location**Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** This position that is responsible for leading...

**Position - Desk Clerk** - Should have Strong communication skills and organization skills. - Should have excellent customer service skills. Job Location - US Camp Sayliyah (Air Base) Duration - 12 months extendable Salary - QR 3800 plus transportation **Job Types**: Temporary, Contract Contract length: 12 months **Salary**: QAR3,800.00 per month

**Job Number** 22216058 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Doha, P.O. Box 23400, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...

**Job Title: Front Desk Executive** **Organization: Job Hub Global** **Location: Jaidah Square** **Salary: QAR 2,250** **Working Hours: 9 hours/day, 6 days/week** **Be the Face of Excellence. Join Job Hub Global as a Front Desk Executive!** Are you ready to be the welcoming face and the backbone of our thriving organization? At **Job Hub Global**, we...

We are looking for a well-groomed, friendly hotel front desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff. **Responsibilities for Receptionist**: * - Checking guests in and...

**With customer service experience**: - **With at least facilities or engineering industry experience** A Call Desk Agent is in charge of answering customer calls, listening to their concerns, and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need. **Job Types**:...

Responsible to handle the office’s front desk operations and perform basic work related to customer service, clerical work and mail management. - Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor’s arrival; maintains security and telecommunications system. - Must exhibit a professional,...

**About us** As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

We have an incredibly exciting opportunity to join our dynamic team at the Oryx Garden Hotel as a Front Desk Agent. The newly opening Oryx Garden Hotel will be located at Hamad International Airport (HIA) and is operated by Dhiafatina Hotels, a wholly-owned subsidiary of the Qatar Airways Group. As a Front Desk Agent, you are responsible in providing...

We are hiring Help Desk Engineers for one of our clients in Doha. **Requirements**: - Minimum 5+ years of experience - Able to use the support service using MoEHE ticketing system (BMC Remedy) - Bilingual is required - With a valid visa and QID - Residing in Qatar **Job Types**: Full-time, Contract Contract length: 6 months Ability to...

Front Desk Agent - Waldorf Astoria Lusail Doha A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. **What will I be doing?** As a Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through...

Company Description **"Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...