IT Service Desk Technician
6 days ago
IT Service Desk Technicians
**4. Act as the first point of contact for all kinds of IT incidents, problems and requests**
**5. Dispatch the Tickets from ServiceDesk Queue to relevant resolver.**
**6. Provide timely status updates on open incidents or service requests and follow up until its closure with Level 1 & Level 2 teams.**
**7. Inspect and troubleshoot attendance recording devices in all sites.**
**8. Perform incident classification, prioritization, correlation with other reported incidents and matching against known errors.**
**9. Relocation of PCs, Mac & Peripherals as required by users.**
**10. Track the incident until closure and keep the User up to date with the incident status.**
**11. Selective quality checks on closed incidents & service requests**
**12. Troubleshoot repeated and common issues reported in ServiceDesk and report to QM on areas for improvements. Provide end user desktop support via remote control viewers.**
**13. Deploy standard Applications from package deployment solutions.**
**15. On-site installation of new PCs, iMac and locally attached peripherals such as printers, image scanners. The installation includes site readiness inspection to verify availability of proper desktop, power outlets, & network outlets.**
**17. Meeting room arrangements and supporting Skype meeting, WebEx, GoToMeeting, tele conference calls etc.**
**18. Multimedia / AV Support for presentation and meetings.**
**19. Preparation and on-site installation of networked printers and local printers that will serve QM Business Applications users.**
**20. Replace and/or Upgrade of PC hardware as required such as increase of memory or hard disk size.**
**22. Troubleshooting of hardware and software for PCs, Mac & Peripherals.**
**23. Recovery (If possible) of user's data caused by failure of hardware orsoftware.**
**24. Responsible for managing and maintaining an accurate inventory of end user IT equipment in the Asset tracking system.**
**25. Responsible for Asset Tagging of IT end user equipment's.**
**26. On call support after working hours.**
**27. Understanding of electrical safety procedures**
**Qualification**
**1. Must be a graduate from a recognized University or a diploma holder with main area of study being in Computer Science or Engineering or a field of study that will enable the individual to provide quality services.**
**2. Certifications in the relevant areas (with respect to the scope) will be given due consideration such as in service management (e.g., ITIL certification)**
**3. Must have a minimum of three years of experience providing services in government entities for the scope in this document.**
**4. Bilingual English and Arabic is advantage.**
Qatar Driving license is advantage
License/Certification:
- ITIL (required)
- Qatar Driving License (preferred)
-
Nail Technician
2 weeks ago
Doha, Qatar Nail technician Full timeWe’re a luxury home service salon from Qatar If you are president in Qatar please read the following We are looking for professional/nail technician Salary will be discussed directly with owner If you are interested please contact us through WhatsApp +974 5544 6886 **Salary**: QAR1,800.00 - QAR3,000.00 per month Ability to commute/relocate: - Doha:...
-
Service Desk Technicians
5 days ago
Doha, Qatar People Dynamics Full timeThe common services provided as part of IT Service Desk Support shall include, but not limited to, the following: 1. IT Helpdesk Services 2. Support of Computers (includes PCs, Macs etc.), handhelds (includes tablets etc.), mobile devices etc. of various makes and models that run on multiple Operating systems 3. 24/7 support (over telephone and remote...
-
IT - Service Desk Analyst
4 days ago
Doha, Qatar Novel Overseas Corporation Full timeThe primary responsibility of the Service Desk Analyst is to - Pro-actively monitor support mailboxes and log in the system. - Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool. - Create, document, and review work instructions to help deal with similar incidents and requests. -...
-
Service Technician
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar ASTRA OILFIELD SERVICE AND TRADING Full timeASTRA OILFIELD SERVICE AND TRADING specializes in servicing downhole tools and providing various support services to the oilfield industry. Our services include fishing tool servicing, bucking services for Oil Country Tubular Goods, milling tool dressing, and PDC bit remanufacturing. We also offer welding, fabrication, and machine services, and provide high...
-
Service Desk Operations Lead
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar asgatech Full timeAs a Service Desk Operations Lead at Asgatech, you will play a crucial role in managing a busy Service Desk, ensuring clients receive an exceptional client experience. Your responsibilities will include managing and coordinating urgent and complicated support issues, acting as the incident manager in major incidents, and developing and mature phone & email...
-
Technical Service Desk Manager
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar asgatech Full timeAs a Technical Service Desk Manager at Asgatech, you will be responsible for overseeing the management of incidents, problems, changes, and service requests. This role requires someone who enjoys managing a busy Service Desk, ensuring clients receive an exceptional client experience while mentoring the Service Desk team and helping resolve escalated client...
-
Help Desk and Support Technician
12 hours ago
Doha, Baladīyat ad Dawḩah, Qatar Georgetown University Full timeAbout UsAt Georgetown University in Qatar, we are dedicated to providing students with a world-class education that prepares them for success in their careers and personal lives. As a leading institution of higher education, we strive to create a diverse and inclusive community that fosters academic excellence, critical thinking, and creativity.The...
-
IT Service Desk Team Lead
7 days ago
Doha, Qatar Nakilat Full time**Job Summary and Purpose**: Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support. **Accountabilities**: **Key Accountabilities**: **Service Desk Support...
-
IT Service Desk
7 days ago
Doha, Qatar Novel Overseas Corporation Full timeThe primary responsibility of the Service Desk Analyst is to - Pro-actively monitor support mailboxes and log in the system. - Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool. - Create, document, and review work instructions to help deal with similar incidents and requests. -...
-
Service Desk Leadership Position
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar asgatech Full timeIncident Resolution Specialist - asgatech in Borehamwood, Herts seeks an experienced Incident Resolution Specialist to oversee a busy Service Desk, ensuring clients receive great customer service, mentoring the team, and resolving escalated client issues. This is a challenging opportunity for a skilled individual to join a fast-growing Managed Services...
-
Service Desk Analyst
3 days ago
Doha, Qatar MEEZA Full timeThe primary responsibility of the **Service Desk Analyst** is to - Proactively monitor support mailboxes and log in to the system. - Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool. - Create, document, and review work instructions to help deal with similar incidents and...
-
Service Desk Analyst
2 weeks ago
Doha, Qatar MEEZA Full timeOur mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa. For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment. We’re looking for passionate, self-motivated, and creative team players who want to work hard and...
-
L1 Service Desk Agents
2 weeks ago
Doha, Qatar Lanco Engineering & Contracting WLL Full time**L1 Service Desk Agents** **Key Requirements**: **. 2-3 year of exp in Technical support or L1 Support role.** - High school diploma or equivalent (bachelor’s degree in IT or related field is a plus - Arabic and English speaking (Fluent and Mandatory) - This function requires working in 24x7, Service Desk environment ( may include nights, weekends, and...
-
L1 Service Desk Agents
1 week ago
Doha, Qatar Lanco Engineering & Contracting WLL Full time**L1 Service Desk Agents** **Key Requirements**: - High school diploma or equivalent (bachelor’s degree in IT or related field is a plus - Arabic and English speaking (Fluent and Mandatory) - This function requires working in 24x7, Service Desk environment ( may include nights, weekends, and public holidays) - Familiarity with ticketing systems (e.g.,...
-
IT Service Desk
2 weeks ago
Doha, Qatar Novel Overseas Corporation Full timeStrong problem-solving abilities to diagnose and resolve customer issues. - Excellent written and verbal communication skills, with a keen focus on effective customer service. - Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients. - Hands-on experience with...
-
Guest Services Agent/ Front Desk
2 weeks ago
Doha, Qatar Gloria Hotel & Suites Full timeWe are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their stay. Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry,...
-
Field Service Technician Lead
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar ASTRA OILFIELD SERVICE AND TRADING Full timeOur ServicesAt ASTRA OILFIELD SERVICE AND TRADING, we offer a comprehensive range of services to support the oilfield industry. These include:Downhole tool servicingFishing tool expertiseBucking services for Oil Country Tubular GoodsMilling tool dressingPDC bit remanufacturingHigh-temperature resistant product solutionsJob OpportunityWe are currently seeking...
-
Team Lead-it Service Desk
5 days ago
Doha, Qatar Novel Overseas Corporation Full timeExcellect experiance in leading a team of Service Desk Analyst - Pro-actively monitor support mailboxes and log in the system. - Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool. - Create, document, and review work instructions to help deal with similar incidents and requests. -...
-
Ict Service Desk Agent
2 weeks ago
Doha, Qatar قطر للطاقة Full time**Company** QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable development,utilization and monetization of oil and gas resources in the State ofQatar. In its efforts to become one of the best national energycompanies in the world, QatarEnergy's activities and those of itssubsidiaries...
-
Network Engineer/service Desk Agent
5 days ago
Doha, Qatar AL FARAH CONTRACTING Full time1)Network Engineer(CCNA/CCNP) with 2 Years of Experience 2)Service desk Agent (ITIL 3 or 4) Ability to Commute: - Doha (required) Ability to Relocate: - Doha: Relocate before starting work (required)