IT Service Desk
1 day ago
Strong problem-solving abilities to diagnose and resolve customer issues.
- Excellent written and verbal communication skills, with a keen focus on effective customer service.
- Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients.
- Hands-on experience with Microsoft Operating Systems and the Office suite.
- Knowledge of IT Service Management principles, ITIL V4 Foundation certification.
- Knowledge of fundamental IT security principles.
- Experience with ITSM tools, preferably ManageEngine.
- Proficiency in Microsoft Active Directory, Exchange, and O365.
- Preferred: Industry certifications such as Microsoft 365 and CCNA supported by practical hands-on experience.
- Preferred: Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills.
- Preferred: Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.
**Experience**:
- Service Desk: 3 years (required)
- Banking Industry: 2 years (required)
**Location**:
- Doha (required)
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