L1 Service Desk Agents
1 week ago
**L1 Service Desk Agents**
**Key Requirements**:
- High school diploma or equivalent (bachelor’s degree in IT or related field is a plus
- Arabic and English speaking (Fluent and Mandatory)
- This function requires working in 24x7, Service Desk environment ( may include nights, weekends, and public holidays)
- Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, or JIRA) and remote support tools.
- Applicable vendor / technology entry level certification or equivalent in particular will be an asset but not a necessity:
- CCNA
- Linux entry level (LPIC-1 certification)
- Oracle entry level
- Redhat (RHCSA)
- WebSphere MQ
- Shell/Python scripting
- ITIL Foundation Certificate
**Shortlisting Questions & Answers**:
Q: Is Arabic speaking/fluency mandatory for this role?
A**:English and Arabic fluency mandatory**
**Regarding the 24x7 working environment, could you please clarify**:
**Q**: The minimum working hours for one employee (on normal days/nights, weekends, and public holidays)?
**A**:This will be based on a shift roster.a min of 48hours a week. Since this is a critical 24x7 operational environment, L1 will be working on weekdays, weekends and public holidays.
**Q**: Whether the work is based on multiple shifts on the same day?
**Q**: The number of off days in a week?
**A**:Depending on their shift, they will either get 1 or 2 days off
**Job Types**: Full-time, Permanent
Application Question(s):
- Are you okay with 24x7, Service Desk environment ( may include nights, weekends and public holidays)
- Are you available to join immediately?
**Experience**:
- reporting tools (e.g., Power BI, Tableau, or similar): 2 years (required)
- Technical support role: 2 years (required)
**Language**:
- Arabic (Fluent) (required)
- English (Fluent) (required)
License/Certification:
- CCNA (preferred)
- Linux entry level (LPIC-1 certification) (preferred)
- Redhat (RHCSA) (preferred)
- WebSphere MQ (preferred)
- ITIL Foundation Certificate (preferred)
- Shell/Python scripting (preferred)
- Oracle entry level (preferred)
Application Deadline: 12/12/2024
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