Call Center Attendant

2 weeks ago


Doha, Qatar RIXOS Full time

**Company Description** Rixos Qetaifan Island North**

Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Rig 1938 is the world’s highest tower of its kind, reaching 82 metres.
**Job Description** Call Center Attendant**
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Waterpark Standards
- Handle guests requests promptly, report complaints and irregularities to the Guest Experience Supervisor
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare, and other critical situations
- Page staff member when requested
- Abide by principles of guest privacy
- Be aware of local telephone listings and frequently dialed numbers
- Advise defects on switchboard equipment to Supervisor
- Maintain a clean work environment
- Maintain complete knowledge of all food & beverage services, outlets, and waterpark services/features
- Be fully conversant with fire & life safety/emergency procedures
- Attend all briefings, meetings, and trainings as assigned by management
- Report for duty on time wearing a clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Waterpark

**Qualifications**
- Secondary / High school education
- Minimum 1 year of relevant experience
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage


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