Call Center Operator

23 hours ago


Doha, Qatar SHADE Full time

Interview clients during telephone calls to obtain information useful in providing effective solutions
- Achieve sales objectives by making telesales and utilizing upselling opportunities
- Handle customers’ orders and process credit card payments for transactions
- Proffer advice and recommendations concerning company products and services
- Manage inbound calls to ensure effective and timely resolution of customer issues
- Place outbound calls to verify customer satisfaction and to telemarket company products/services
- Ensure compliance with set standards of customer service when conversing with clients
- Assist customers in resolving issues with purchased products or services
- Create and update customer profile/accounts to allow for easy resolution of customer problems
- Operate computer and IT equipment such as switchboards, headset etc.
- Escalate complex issues to more experienced call center operators for proper resolution
- Inspect work equipment to verify they are in good working order, they also notify technicians in case of a malfunction
- Maintain records of inquiries or complaints as well as logs of interaction with customers
- Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
- Attend workshops, seminars, and conferences to enhance job skill and knowledge
- Go the extra mile to build and maintain positive trust relationship with clients

**Job Types**: Full-time, Permanent

**Salary**: QAR3,000.00 - QAR3,500.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)


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