Application Support Team Lead

3 days ago


Doha, Qatar ENT Full time

3. Experience managing teams of support staff.

4. Demonstrated experience in drafting RFPs and evaluating vendor proposals.

5. Knowledge of governance and compliance procedures for enterprise systems.

6. Excellent communication skills and ability to collaborate with internal teams and external vendors.

1. Manage, supervise and provide direction for the Application Support team, ensuring that all service level agreements are met, and incidents are resolved in a timely manner.

2. Ensure that all incidents, problems, and service requests are tracked, managed, and resolved in accordance with established processes.

10. Drafting RFPs and evaluating vendor proposals for new systems and upgrades.

11. Performing technical evaluations and making recommendations for system improvements.

12. Overseeing governance and compliance with policies and procedures on the operations team.

13. Collaborating with internal teams to identify and resolve system issues.

14. Providing regular reports on system performance and identifying opportunities for improvement.

15. Ensuring system uptime and availability.

**QUALIFICATIONS**

3. Experience managing teams of support staff.

4. Demonstrated experience in drafting RFPs and evaluating vendor proposals.

5. Knowledge of governance and compliance procedures for enterprise systems.

6. Excellent communication skills and ability to collaborate with internal teams and external vendors.

9. Knowledge of Microsoft Power Platforms

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you available in Doha and please state your availability of NOC.

**Experience**:

- Enterprise Applilcation Support: 10 years (preferred)
- ERP, CRM, and BI tools: 5 years (preferred)
- DevOps methodologies: 5 years (preferred)



  • Doha, Qatar Qatar Airways Full time

    **About the role** **Role and Responsibilities**: - Manage and lead a team of support analysts or system engineers. This includes assigning tasks, providing guidance and mentoring, conducting performance evaluations, and fostering a positive and collaborative team environment. - Manage vendor relationships, monitor service level agreements, and coordinate...

  • Team Lead

    6 days ago


    Doha, Qatar AITS Full time

    **Role** Team Lead - Application Development **Technical Capabilities** - Strong knowledge in creating design documents, FSD’s, UML diagrams etc. - Strong knowledge in OOPS, JAVA, Spring Micro services - Considerable knowledge on DevOps, Containerization **Job Types**: Full-time, Permanent Ability to commute/relocate: - Doha: Reliably commute or...


  • Doha, Qatar Samsotech International Full time

    **About Samsotech** **At Samsotech, you can expect**: - An environment where ideas are heard and innovation is encouraged - Personal/professional growth and development opportunities - Extensive benefits package with a paid holidays - Executive level commitment to education, growth, and development **Duties and Responsibilities** - Identifying and...


  • Doha, Qatar Starlink ME Full time

    **Job Summary**: **Key Responsibilities**: Incident Management: - Log all incidents and service requests accurately and follow up on them to ensure resolution. - Provide first-line investigation and diagnosis, resolving incidents within the agreed service levels. Problem Resolution: - Escalate complex issues to L2 or L3 support teams when necessary,...


  • Doha, Qatar CANDIDZONE Technologies Full time

    We are hiring Application Support/ Development Consultant for an IT Consulting company in Qatar. **Minimum requirements**: - Strong understanding and experience with leading ITSM platform BMC ITSM Helix & Digital Workspace). - Must have experience across all ITSM modules (Incident Management, Change Management, Problem Management, Work Oder Management,...

  • Support Team

    6 days ago


    Doha, Qatar Vistas Global Full time

    Description - Understand requirements & software & hardware systems used for operations and be able to use them as a Data Officer, Inspector or Surveyor - Develop user guides and detailed procedures (word & powerpoint documents) based on functional use cases & systems used (SW & HW) - Conduct trainings for Data Officers, Inspectors and Surveyors both online...

  • Application Support

    1 week ago


    Doha, Qatar CANDIDZONE Technologies Full time

    We are hiring Application Support for an IT Consulting company in Qatar. **Minimum requirements**: - Bachelor’s Degree in Computer Science or relevant - 5-10 years’ experience in similar position, in areas, like Dynamics CRM, IBM Maximo, Oracle eBusiness Suit,.NET framework, SQL Server, Oracle DB, SharePoint, OpenText, HP Application Monitoring Tool,...

  • Team Lead

    7 days ago


    Doha, Qatar APTUN Full time

    _**KINDLY APPLY ONLY IF YOU POSSESS REQUIRED EXPERIENCE IN PREFERRED MARKETS.**_ **Be part of an extraordinary story, we are committed to solve the world’s biggest challenges.** About the role Team Lead coordinates and delegate the responsibilities of IT teams. They oversee the day-to-day functions of the department. Leaders also conduct training...


  • Doha, Qatar Qatar Airways Full time

    **About the Role** **Your Responsibilities** - Provide Level 3 production support and manage incident resolution against established SLAs - Publish the Root cause analysis for the issues reported, coordinating with the other teams and ensure corrective actions are taken. - Carry out post implementation reviews and to document lessons learned - Proactively...


  • Doha, Qatar CANDIDZONE Technologies Full time

    We are hiring Application Support Engineer for a Leading IT Consulting company in Qatar. - Duration - 6 months extendable_ **Qualifications**: - Bachelors degree in IT relevant field - Minimum 5 years of Help Desk experience - Preferably Arabic speaker (Bilingual) - Work visa under Secondment, Freelance - Residing in Qatar **Interested applicants**:...

  • Sales Team Lead

    2 weeks ago


    Doha, Qatar Vistas Global Full time

    **We are looking to hire a qualified Sales Team Lead to join our dynamic team!** - Training new members of the sales team - Setting sales quotas - Answering questions from the sales staff - Monitoring sales performance and addressing issues when necessary - Completing sales reports and other administrative work - Addressing customer service issues that need...


  • Doha, Qatar NAIR SYSTEMS Full time

    **Position**: Application Support Engineer **Location**:Qatar **QUALIFICATIONS, EXPERIENCE** **Required Qualifications**: - Bachelor’s degree in Information Technology. **Required Experience**: - Relevant experience minimum of 5+ years in Banking domain, especially on managing reconciliation systems - Strong knowledge in FIS Intellimatch is...


  • Doha, Qatar Vistas Global Full time

    The Role **Application Support Analyst **Requirements**: **Application Support Analyst About the company Vistas Global is a diversified group of businesses with interests in technology (Vistas Global WLL, Momenta WLL), human capital, media (Vistas Media ME-FZ LLC), digital, food & beverage (Nushi, Haagen Dazs, Caliburger, Kamats), engineering (Vistas...

  • Systems Engineer

    4 days ago


    Doha, Qatar Qatar Airways Full time

    **About the Role**: **Role and Responsibilities**: - Communicates with various stakeholders, including business users, management, and other IT teams, to provide updates on support activities, manage expectations, and address any concerns or escalations. - Manage the incident, change management effectively, and highlight if any critical risks associated and...


  • Doha, Qatar People Dynamics Full time

    Position : Technical Support Lead Contract : Permanent / Full Time Client: Job Responsibilities: - Oversee the technical support team and ensure that they provide high‐quality support to customers - Hiring, training, and motivating team members - Developing and implementing technical support procedures and processes - Measuring and evaluating the...


  • Doha, Qatar Nair System Full time

    Nair Systems is currently looking for Banking Application Support - Disaster Recovery for our Qatar operations with the following terms & conditions. Minimum Qualification & Experience - More than 3 years of experience in a relevant position. - Familiarity with user interface design and various technologies. - Hands-on experience with system configuration...

  • System Engineer

    1 week ago


    Doha, Qatar Qatar Airways Full time

    **About role**: Application Support of vendor systems - Responsible for Release, Incident and Change management activities of the responsible Applications. - Coordination with Vendors and internal team members for Defect/Incident resolutions. - Business User Support activities. - Provide Out-of-Office hours support in case of critical Production incidents. -...

  • Support Team

    3 days ago


    Doha, Qatar Vistas Global Full time

    Should have a bachelor's degree. Should have advance MS Office Skills. - Understand requirements & software & hardware systems used for operations and be able to use them as a Data Officer, Inspector or Surveyor - Develop user guides and detailed procedures (word & powerpoint documents) based on functional use cases & systems used (SW & HW) - Conduct...

  • Team Lead Riders

    4 days ago


    Doha, Qatar Delivery Hero Full time

    About the opportunity Interacts with riders and suppliers to solve operational issues and monitor daily operations. Creates and modifies schedules for riders as per demand. Assists rider supervisors and trainers with tracking riders' compliance and performance. **What’s On Your Plate?** - Align with riders to solve problems in real time & monitor them on...


  • Doha, Qatar CANDIDZONE Technologies Full time

    We are hiring a Level 2 Application Support to work under our reputed client in Qatar. **Minimum Requirements**: - Bachelor’s degree in Computer Science, IT /Engineering or related field. - 5+ years hands - on experience with ERP implementations (Oracle, SAP, Microsoft) & supporting SQL Server. - Hands - on experience with making functional setup and...