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IT Application Support Manager

4 weeks ago

Doha, Qatar Qatar Airways Full time

**About the Role**

**Your Responsibilities**
- Provide Level 3 production support and manage incident resolution against established SLAs
- Publish the Root cause analysis for the issues reported, coordinating with the other teams and ensure corrective actions are taken.
- Carry out post implementation reviews and to document lessons learned
- Proactively identify and communicate issues leveraging standard monitoring and alerting tools and work with internal stakeholders and vendors in closure of issues. Ensure synthetic transactions are in place to monitor critical business transactions.
- Work with the relevant teams to build regression test packs and execute regression test pack before promotes to production
- Provide advice and guidance to team on technical matters.
- Monitor day to day operations of Business-Critical in-house and vendor solutions implemented in SaaS model.
- Plan and ensure routine audits and timely housekeeping / Infrastructure maintenance activities to support Application health
- Create/update support procedures and ensure proper maintenance of standard operating procedure (SOP)
- Provides reports of system usage, capacity and availability to management and users as per business requirements/QR IT compliance

Qualifications

**Qualifications, Knowledge, Skills & Experience**
- Bachelor Degree with minimum 8 years of experience in leading and supporting large enterprise systems.
- Industry experience in Airline Commercial is preferred
- Good knowledge of Enterprise integration Technologies
- Good Knowledge of Messaging Frameworks.
- Hands-on experience in Systems Development/Design and Implementation Management
- Specialized technical experience, ideally within a project-based IT environment
- Good understanding of Software Development Life Cycle
- Strong Vendor Management specially contracts and procurement processing required

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community