Lead Customer Experience Reporting Analyst

6 days ago

Doha, Qatar Qatar Airways Full time

The Lead Customer Experience Reporting Analyst role is a customer research and analysis expert for Customer Experience to provide end-to-end management of all customer data as well as to develop and design underlying data structures to enable automated performance reporting across all service lines of Customer Experience. You will also be responsible to review current processes and identify future digital technology solutions and develop insightful performance reporting to analyze past performance and drive improvement actions for the customers.

In addition to the above, other key responsibilities includes:

- Contribute to the customer research strategy by providing customer-centric analytical reports on customer experience and feedback.
- Develop automated data structures such as automated performance reports and executive dashboard(s) using either Power BI or Tableau.
- Drive process insights and analyze data to track internal performance trends and external benchmark comparisons and develop insight-based reports on a recurring and ad-hoc basis.
- Maintain documentation of processes and deliverables including data and reporting structures and design principles in a reporting catalogue to ensure transparency, organization and availability of such reports for the team and management at all times.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
Take your next step with us and join our Customer Experience Research and Insights Team.

In order to be successful in this role you will have:

- A bachelor’s degree or equivalent preferably in Social Sciences, Marketing Research, Psychology, Sociology, Statistics, Applied Mathematics or Economics from a reputable university with at least 4 years of job-related experience in a large multinational organization.
- Expertise in research methodologies, consumer behavior, and market research activities.
- Expertise in survey platforms, tools and in reports and analysis of complex customer and/or commercial data.
- Specialist skills in various analytical, visualization, data extraction and transformation systems and tools such as SAS, SPSS, SQL, Power BI, Tableau, SAP BOBJ, Microsoft Excel etc.
- Knowledge in customer service/customer success/customer experience or engagement/ account/portfolio/client management
- Coaching, training and mentoring skills.
- Good command of English language.
- Willingness to relocate to Doha, Qatar.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

  • Customer Experience Analyst

    3 days ago

    Doha, Qatar Qatar Airways Full time

    We are currently looking for a Customer Experience Analyst to join our team in Doha, Qatar. You will be responsible for the reporting and analysis needs of the Customer Experience department. This will include the development of scalable and drillable reports, visual analytic suites, ad-hoc analysis and in-depth analysis at the channel/region/market/segment...

  • Customer Experience Analyst

    7 days ago

    Doha, Qatar Qatar Airways Full time

    We are currently looking for a Customer Experience Analyst to join our team in Doha, Qatar. You will be responsible for the reporting and analysis needs of the Customer Experience department. This will include the development of scalable and drillable reports, visual analytic suites, ad-hoc analysis and in-depth analysis at the channel/region/market/segment...

  • Customer Experience-lead Performance Reporting

    2 days ago

    Doha, Qatar Qatar Airways Full time

    About the role You will be responsible for reporting data analysis of the operational data within HIA Lounges by using robust and actionable data to provide feedback on policy changes, to develop business changes and strategic plans to support the continuing growth of the organisation. Will operate across different functions of Lounges. Responsible to...

  • Sr. Financial Planning

    1 week ago

    Doha, Qatar Nakilat Full time

    **Job Summary and Purpose**: Lead the continuous improvement initiatives to drive efficiency in financial processes by providing accurate & timely financial reports, analyzing annual budget while ensuring compliance with rules and regulations at entity and consolidated level. Lead project financial analysis for cost optimization, business development...

  • Customer Experience

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    **About the role** As a Planning Analyst, you will be supporting the Planning & Business Solutions Department to assist the department in defining business requirements and ensure robust co-ordination when creating specific functional reports, providing analysis on gap analysis for current and future projects. You will provide assistance and co-operation...

  • Senior Analyst Domestic Regulatory Reporting

    3 days ago

    Doha, Qatar Qatar National Bank (QNB) Full time

    Qatar National Bank (QNB) Doha, QatarPosted 1 day ago In-Office Permanent Competitive - Senior Analyst Domestic Regulatory Reporting **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. - QNB Group's presence through its...

  • Senior Financial Analyst Lead

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About The PositionWe are seeking a highly skilled and experienced Financial Planning and Analysis expert to join our team. As a Senior Financial Analyst Lead, you will play a key role in supporting the business with financial analyses, budgeting, forecasting, variance analysis, management reporting, and financial business cases.Your Key...

  • Sr. Financial Planning

    3 days ago

    Doha, Qatar Talent Pal Full time

    **Job Summary and Purpose**: Lead the continuous improvement initiatives to drive efficiency in financial processes by providing accurate & timely financial reports, analyzing annual budget while ensuring compliance with rules and regulations at entity and consolidated level. Lead project financial analysis for cost optimization, business development...

  • Sr. Financial Reporting Analyst

    1 day ago

    Doha, Qatar Nair System Full time

    We are currently looking for Sr. Financial Reporting Analyst for one of its clients which is a leading Organization in Qatar with the following terms and conditions. ROLE PURPOSE: To independently undertake all Accounting and reporting activities; develop and deliver annual budgets and five-year business plans; develop and deploy MI systems and processes for...

  • Reporting and Analytics Lead

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar CH2M HILL Careers Full time

    About the Role:We are looking for a Reporting and Analytics Lead to join our team at CH2M HILL Careers. The successful candidate will have a strong background in programme and project controls, with a focus on reporting and analytics.As a Reporting and Analytics Lead, you will be responsible for producing high-quality reports that meet the needs of internal...

  • Customer Experience

    6 days ago

    Doha, Qatar Qatar Airways Full time

    About the role As a **Lead Business Analytics Officer**, you are responsible for building robust data-led business cases, evaluating enterprise level projects financial viability, future-proofing customer experience innovations based on the voice of the customer, and defining executive level reports. This role will be critical in turning big data into...

  • Lead Business Analyst

    4 weeks ago

    Doha, Qatar Qatar Airways Full time

    **204045**Job Posting** Feb 24, 2025, 12:38:07 AM | **Primary Location** Doha | **Unposting Date** Mar 3, 2025, 2:59:00 PM **Description** **About the Role**: Multiple positions are available across business domains including Airline Commercial, Revenue Management, Cargo, Flight Operations, Crew Management, Aircraft MRO, Contact Center, Corporate functions...

  • Business Analyst

    53 minutes ago

    Doha, Qatar Virtusa Full time

    Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs. Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE, KSA, Qatar & Oman and we work with the leading Banking and Financial Services, Travel,...

  • Business Analyst

    4 days ago

    Doha, Qatar Rise Enterprise Full time

    **Business Analyst Responsibilities**: - Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. - Staying up-to-date on with the trends in the hospitality industry in Qatar and around the region. - Conducting meetings and presentations to share ideas and findings. - Documenting...

  • Reporting Systems Developer

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Ably Resources Full time

    At Ably Resources, we are looking for a seasoned Senior Project Performance & Reporting Analyst to lead our project performance reporting capabilities.About the Position:The ideal candidate will be responsible for designing, implementing, and maintaining comprehensive business intelligence systems that provide critical insights to senior management.Main...

  • Business Analyst cum Technical Lead

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar YETHI CONSULTING PVT. LTD. Full time

    Business Analyst cum Technical LeadWe are looking for a highly motivated Business Analyst cum Technical Lead to join our dynamic team at YETHI CONSULTING PVT. LTD.About the Role:In this role, you will be responsible for gathering, analyzing, and documenting business requirements for Trade Finance and SWIFT Payments.You will also develop and execute test...

  • Lead Crew Optimisation Analyst

    4 days ago

    Doha, Qatar Qatar Airways Full time

    **About the role**: Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Crew Resources team as a Lead Crew Optimization Analyst to be based in Doha, Qatar. As a Lead Crew Optimization Analyst, you will be responsible for implementing technology solutions in a cost-effective way by determining the requirements of the business...

  • Process Analyst Lead

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar People Dynamics Full time

    About the job:The Process Analyst Lead is responsible for leading process analysis activities to ensure that business operations are efficient and effective. They will collaborate with stakeholders to identify areas of improvement and develop recommendations for change.Key responsibilities include:Leading process analysis activitiesCollaborating with...

  • Lead Cargo Strategic Analyst

    52 minutes ago

    Doha, Qatar Qatar Airways Full time

    About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

  • Air Cargo Operations Analyst

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Job DescriptionAs a Digital Support Analyst with Qatar Airways, you will be responsible for providing expert-level technical support to customers and internal stakeholders.Your primary focus will be on resolving complex system-related queries and issues, while also driving process improvements and enhancing operational efficiency. Key ResponsibilitiesProvide...