Customer Experience Analyst

3 days ago

Doha, Qatar Qatar Airways Full time

We are currently looking for a Customer Experience Analyst to join our team in Doha, Qatar.
You will be responsible for the reporting and analysis needs of the Customer Experience department.

This will include the development of scalable and drillable reports, visual analytic suites, ad-hoc analysis and in-depth analysis at the channel/region/market/segment levels for CRM purposes. Identify relevant business segments while utilizing various customer data sources available both internally and externally. Provide customer data insights actionable at each customer touch point through the development of relevant visualizations of customer value drivers.

About the role
- Participate in the development of CRM reports by building prototypes, in order to better understand the market and customers of Qatar Airways Cargo. Maintain a CRM repository of monthly reports and initiatives in order to track insights and analysis and monitor the progress.
- Prepare and maintain monthly reports and analysis to track performance of ongoing programs to support strategic and tactical adjustments.
- Implement research and ad-hoc studies to assess the airline's commercial performance and compare it with other airlines regionally and worldwide in order to remain competitive in the market.
- Review industry-leading report systems and tools to ensure leading best practices are applied to CRM, and customer research.
- Participate in the definition and analysis of the Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS) surveys as part of the Voice of the Customer (VOC) initiative by collaborating with internal stakeholders. This also includes monitoring the progress of improvement initiatives such as system enhancements planned in response to the survey results.
- Provide data driven insights on customer behaviour by using various data points such as the Customer 360 in order to enhance the customer experience.
- Provide timely, accurate and actionable information to the Sales and Service departments as part of Customer Journey mapping in order to strive towards delivering excellence at each customer touch point and ultimately to minimise negative feedback.
- Monitor effectiveness of reporting and analytics used to ensure optimal value to the business, modifying or operationalising new metrics and dashboard products as needed.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:

- Bachelors Degree with a major in mathematics, computer science, economics or finance with an added specialization in revenue management (preferred).
- 5+ years’ related experience in Airlines.
- Previous experience in Cargo Revenue Management or any other Cargo department (Operations, Sales or Customer Service)
- Knowledge of Cargo reservation and tracking system, overall cargo operations and set up is necessary.
- Very good command in English and have excellent computer skills (Word, Excel)
- Specialist skills in different analytical and visualization systems and tools such as SAS, SQL, Power Bl, SAP Lumira,
- Skills in data extraction, transformation and visual analytics
- SalesForce Certifications (Admin/Developer)

**About Qatar Airways Group**

***Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

  • Lead Customer Experience Reporting Analyst

    6 days ago

    Doha, Qatar Qatar Airways Full time

    The Lead Customer Experience Reporting Analyst role is a customer research and analysis expert for Customer Experience to provide end-to-end management of all customer data as well as to develop and design underlying data structures to enable automated performance reporting across all service lines of Customer Experience. You will also be responsible to...

  • Customer Experience Analyst

    7 days ago

    Doha, Qatar Qatar Airways Full time

    We are currently looking for a Customer Experience Analyst to join our team in Doha, Qatar. You will be responsible for the reporting and analysis needs of the Customer Experience department. This will include the development of scalable and drillable reports, visual analytic suites, ad-hoc analysis and in-depth analysis at the channel/region/market/segment...

  • Customer Experience

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    **About the role** As a Planning Analyst, you will be supporting the Planning & Business Solutions Department to assist the department in defining business requirements and ensure robust co-ordination when creating specific functional reports, providing analysis on gap analysis for current and future projects. You will provide assistance and co-operation...

  • Fraud Risk Analyst

    2 weeks ago

    Doha, Qatar Vistas Global Full time

    **We are looking to hire a qualified Fraud Risk Analyst to join our dynamic team.** - Prevent and detect potential fraud across all payment channels by reviewing customers’ accounts. - Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank. - Provide support to the Operational and Business units of the...

  • Global Logistics Analyst

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Job DescriptionWe're seeking a highly skilled and experienced logistics professional to join our team as a Global Logistics Analyst. In this critical role, you'll oversee the delivery of high-quality customer service, mentor junior analysts, and drive continuous improvement initiatives to ensure operational efficiency through enhanced tracking, reporting,...

  • Business Analyst

    1 hour ago

    Doha, Qatar Virtusa Full time

    Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs. Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE, KSA, Qatar & Oman and we work with the leading Banking and Financial Services, Travel,...

  • Marketing Data Analyst

    1 day ago

    Doha, Qatar Click Solutions Marketing Full time

    Job Title: Marketing Data Analyst Location: Qatar (Doha) Employment Type: Full - time We are seeking a highly skilled and experienced Marketing Data Analyst will play a key role in helping the marketing team understand customer behaviors, optimize marketing strategies, and drive business decisions through data analysis. Key Responsibilities: - Build and...

  • Customer Experience

    1 week ago

    Doha, Qatar Qatar Airways Full time

    The Systems and Projects Specialist is responsible to execute and monitor project work plan for projects and systems across the Customer Experience - Cabin Services Division, as per the agreed business plan and timelines to ensure full adherence to requested functionality, timely implementation of systems and completion of projects. In addition to the...

  • Business Analyst

    4 days ago

    Doha, Qatar Rise Enterprise Full time

    **Business Analyst Responsibilities**: - Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. - Staying up-to-date on with the trends in the hospitality industry in Qatar and around the region. - Conducting meetings and presentations to share ideas and findings. - Documenting...

  • Analyst Roles- Min. 5 Years of Experience

    5 days ago

    Doha, Qatar QATAR TEC W.L.L. Full time

    Analyst roles - Min. 5 years of experience Entails evaluating an organization's processes, systems, and data to identify areas for improvement, efficiency enhancement, gather and analyse information, create reports, and collaborate with stakeholders to facilitate informed business choices and drive successful project outcomes. Ability to...

  • Product Development Analyst

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    We're seeking a skilled Digital Product Analyst to join our team at Qatar Airways Cargo. In this role, you'll provide functional expertise covering all requirements during the Salesforce program lifecycles. This includes discovery, design, development, configuration, testing, quality assurance, go-live, and post-go-live support.Your responsibilities will...

  • Customer Experience Specialist

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Talent Leaders Inc. Full time

    Job OverviewThe Customer Experience Specialist role at Talent Leaders Inc. requires an individual to deliver exceptional customer service, coordinate service teams efficiently, and ensure prompt handling of customer inquiries.This position is critical in maintaining high levels of customer satisfaction, identifying areas for improvement, and implementing...

  • Manpower Planning Analyst

    6 days ago

    Doha, Qatar Vistas Global Full time

    **We are looking to hire a qualified Manpower Planning Analyst to join our dynamic team.** - Maintain the organizational structure of the company by on-time updating of occupancy and vacancy resulting from hiring, termination, resignation, transfer, and promotion to ensure generation of accurate report. - The Incumbent will be responsible to maintain...

  • Customer Experience Advocate

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Gait Apple Premium Reseller is committed to delivering exceptional customer experiences, and we are seeking a skilled Help Desk Representative to join our team.About the RoleThe Help Desk Representative will be responsible for providing technical support and assistance to customers, ensuring their Apple devices and software function smoothly.Engage with...

  • Digital Solutions Analyst

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    At Qatar Airways Cargo, we are seeking a skilled Digital Solutions Analyst to join our team. As a key member of our Cargo Customer Experience department, you will play a vital role in shaping the future of air cargo.As a Digital Solutions Analyst, you will be responsible for providing functional expertise covering all requirements during the Salesforce...

  • Customer Experience Strategist

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Adept Global Full time

    Job DescriptionWe are seeking a skilled Customer Experience Strategist to join our team at Adept Global. As a Customer Experience Strategist, you will be responsible for developing and implementing strategies to drive customer success and loyalty.Key Responsibilities:Develop Strategic Plans: Create comprehensive strategic plans to enhance customer experience...

  • Customer Experience Director

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Qatar Full time

    Job PurposeThe Service Assurance Manager will be responsible for ensuring that Ooredoo meets its customer experience targets and obligations. This includes managing a team on all aspects of Service Assurance and effectively managing the Maintenance team for B2B customers.Key Performance IndicatorsMeet customer experience targets and obligations.Manage the...

  • Senior Business Analyst

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar Vismaya Full time

    Job Title: Senior Business AnalystDescription:Vismaya seeks a highly skilled Senior Business Analyst to join our team. As a Senior Business Analyst, you will work closely with cross-functional teams to understand business needs and develop solutions to meet those needs. You will have expertise in Microsoft Dynamics 365 (D365) and a strong understanding of...

  • Senior Business Analyst

    2 days ago

    Doha, Qatar Virtusa Full time

    Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs. Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE, KSA, Qatar & Oman and we work with the leading Banking and Financial Services, Travel,...

  • Customer Experience Specialist

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the PositionWe are looking for a highly skilled and motivated Sales Assistant to join our luxury boutique team. As a Sales Assistant, you will be responsible for providing exceptional customer service and selling high-end merchandise.Main Responsibilities:Sell high-end merchandise to customersProvide exceptional customer serviceMaintain a thorough...