Customer Experience-lead Performance Reporting

The Lead Customer Experience Reporting Analyst role is a customer research and analysis expert for Customer Experience to provide end-to-end management of all customer data as well as to develop and design underlying data structures to enable automated performance reporting across all service lines of Customer Experience. You will also be responsible to...

About the role You will be responsible to develop, implement and maintain measures of Hub Lounges performance, Employee performance and other support service area. Contribute to the development, preparation, strategies and plans, liaising with internal and external stakeholders as necessary. Provide service areas with Business Intelligence and data analysis...

About the role As a **Lead Business Analytics Officer**, you are responsible for building robust data-led business cases, evaluating enterprise level projects financial viability, future-proofing customer experience innovations based on the voice of the customer, and defining executive level reports. This role will be critical in turning big data into...

**About the Role** Manage all terminal operations at HIA, which includes though not limited to, check in & Boarding, Arrival Baggage handling, VIP operations, Trolley Services, Porterage services, PRM / Special Handling, Buggy operation, and areas associated with the planning, operation and delivery of these key areas to provide services as per agreed...

The Role CLIENT Linum Consult’s client is a major consultancy operating in the Middle East. Due to continued growth, they are currently seeking a Performance Manager specialising in transport operations to join their team in Qatar. RESPONSIBILITIES - Leading the performance regime activities for the light rail networks, customer service centre, and bus...

We are currently looking for a Customer Experience Analyst to join our team in Doha, Qatar. You will be responsible for the reporting and analysis needs of the Customer Experience department. This will include the development of scalable and drillable reports, visual analytic suites, ad-hoc analysis and in-depth analysis at the channel/region/market/segment...

We are currently looking for a Customer Experience Analyst to join our team in Doha, Qatar. You will be responsible for the reporting and analysis needs of the Customer Experience department. This will include the development of scalable and drillable reports, visual analytic suites, ad-hoc analysis and in-depth analysis at the channel/region/market/segment...

The Automotive Mechanic is responsible for diagnosing, repairing, and maintaining vehicles to ensure they operate safely and efficiently. This role involves performing inspections, identifying mechanical issues, and executing repairs on various automotive systems such as engines, transmissions, brakes, and electrical components. The Automotive Mechanic works...

**About the role**: We are currently recruiting for Senior Customer Services Officer for Customer Contact Centre in Doha and Ahmedabad. The role is responsible to manage service quality, service levels and revenue generation through teams by adhering to redefined set standards. Develop, manage, coordinate, and implement policies and procedures through close...

Parsons is looking for an amazingly talented **Customer Service Lead **to join our team! The Customer Service Lead will be ensuring organization’s customers receives positive experience and feel valued. The position is responsible for conducting customer mapping, designing customer journeys and strategies to effectively manage queries, provide relevant...

**About the role** Welcome to a world where ambitions fly high! With an extensive global network, highly-experienced staff and premium facilities, Qatar Airways Cargo offers a high-quality air freight service to our growing list of customers around the world. With our continuous growth, we are pleased to announce an incredibly exclusive and exciting...

Led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan, Careem is pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money. We are in the driving seat as we help to define how technology will shape progress in some of the fastest-growing...

About the role We are currently recruiting for Senior Quality and Training Officer for Customer Contact Centre in Doha, Qatar. The role is responsible to manage implementation of QR Customer Contact Center quality and training standards. You will be responsible for the local analysis of quality results and production of reports on Key Performance...

About the opportunity Managing and improving the logistics performance of all areas across the country. Taking ownership of various service levels by measuring compliance, finding performance gaps, and executing a plan to fill performance-related gaps. **What’s On Your Plate?** - Reporting and monitoring of KPIs and performance SLAs - Identify and solve...

As a Manager Customer Experience Design - Digital, you will be responsible for designing, implementing, and optimizing the overall customer experience through digital channels focusing on driving personalization, loyalty and engagement with QR’s products and services across the customer journey. Drive transformation and convergence of physical journeys...

As Research and Insights Manager you will be responsible to critically manage the voice of customer research objectives for the entire Customer Experience division across every stage of the entire customer journey. Through developing and communicating actionable insights, setting up data capture across every customer journey touchpoint and synthesizing...

About the Role Qatar Airways is pleased to announce an incredibly exciting opportunity to join our HR Team. This role will Support and assist the team in design, development and implementation of Talent Management process and technical systems across board. Provide advice and guidance to the Line Mangers on Talent Management systems and process. Provide...

About the Role To process customs formalities and clearance of company materials for all shipment consigned to QR group Subsidiaries according to Qatar customs law and company rules in timely manner. To ensure company materials are delivered to the consignee **Responsibilities**: - Deputizing the Cargo Services Customs Clearance Supervisor. - Receiving...

**Job Description**: About the role To lead and direct the support services team. Ensuring the highest quality of service is maintained in HIA Lounges. To be hands on and guarantee that a positive work environment with professional standards are practiced so that our internal and external customers are satisfied. **Your key accountabilities include**: -...

About the role As the Retail Customer Experience Manager, you will be responsible for delivering a world-class customer service experience by overseeing and managing day-to-day service delivery across many high-profile brands and core businesses to increase customer satisfaction, loyalty and retention. You will set a clear customer experience mission,...