Restaurant Guest Relations and Customer Service

1 month ago

Doha, Qatar Noir Full time

Job Title**:Restaurant Guest Relations and Customer Service Officer**

**Company Profile**: We are a multi-awarded, high-end cafe renowned for its exceptional coffee, exquisite pastries, and unparalleled service. We are dedicated to providing our discerning clientele with a truly luxurious and memorable cafe experience. Our commitment to quality and innovation has earned us numerous accolades and a loyal following.

**Responsibilities**:

- Warmly welcome guests as they arrive at the restaurant.
- Manage the reservation system and ensure accurate and timely seating arrangements.
- Escort guests to their tables, providing menus and informing them of daily specials.
- Provide exceptional customer service by addressing guest inquiries and concerns promptly and professionally.
- Monitor and manage the flow of guests to ensure a smooth and enjoyable dining experience.
- Collaborate with servers, kitchen staff, and management to maintain open lines of communication.
- Relay important information to guests, such as wait times and daily specials.
- Answer phone calls and assist guests with reservations.
- Maintain an organized reservation book and communicate effectively with the kitchen and waitstaff regarding reservation details.
- Handle multiple tasks simultaneously, such as answering phones, assisting guests, and managing reservations.
- Remain calm and composed during busy periods to ensure efficient operation.
- Keep the hostess area clean, organized, and well-stocked with necessary supplies.
- Assist in maintaining the overall cleanliness and appearance of the restaurant.

**Requirements**:

- Can speak English well, and Arabic (preferred)
- Previous experience in a customer service or hospitality role is preferred.
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure and handle challenging situations with grace.
- Strong organizational skills and attention to detail.
- Knowledge of reservation systems and basic computer skills.
- Ability to stand for extended periods and work in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays.

Pay: From QAR5,000.00 per month

Application Question(s):

- In which country are you currently located? (We will provide work visa and air ticket*)
- Which country passport are you a holder of? (For visa issuance assessment)
- What is your age right now?
- Did you work in any GCC / Middle East country before? Yes or No? If Yes, in which country and what was your position?
- Did you work for a HOTEL or FINE DINING restaurant before? Yes or No? If Yes, in which country and what was your position?
- Do you speak and understand conversational Arabic? Yes or No?
- Have you read and confirm the job description and monthly salary that we mentioned for this role? Yes or No? (We don't negotiate the salary for this particular role)
- PLEASE CHECK YOUR INDEED INBOX / MESSAGES REGULARLY FOR JOB APPLICATION STATUS AND OR INTERVIEW INVITATIONS.
- If hired, are you willing to be deployed to our soon-to-open cafe in Riyadh, Saudi Arabia? (Relocation will be arranged by our company.) Yes or No?

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