Business Support Officer

6 days ago

Doha, Qatar Qatar Airways Full time

**Business Support Officer - Residential**

**About the role**

As a Business Support officer, you will be providing logístical and administrative support to the operational departments within Corporate Services, for efficient and effective delivery of the organizational goals. From analyzing business performance, managing service level agreements and budgets, to ensuring business performance aligns with the company goals, this position plays a pivotal role in the successful delivery of the operational section.

**Accountabilities**
- Controls seamless functioning of the FMS workflow, including escalation of sticky issues, thus ensuring timely redressal of staff matters in company accommodation/offices.
- Continuously evaluate system limitations of the various FMS modules, comparing them with the actual on-site scenarios so they can be taken to IT for system enhancement/development.
- Maintain and update skill/trade wise subcontracted staff matrix, along with their contractual rates, to validate the same with the invoice submissions and highlight discrepancies, if any.
- Investigate escalations from occupants/staff, including service improvement suggestions to formulate a ‘lessons learnt’ document, promoting a continuous improvement work culture.
- Drafts business documentation for FM, including report writing, presentations, spreadsheet/dashboard preparation and periodically update such documents which serve as a day-to-day guideline for the larger FM technical task force.
- Organises and prioritises tasks for FM leadership briefings, monitors action areas and reports progress with tasks.
- Manages a team of employees who coordinate internal and external communications with QR staff and service providers for power shutdowns, generator testing, façade cleaning etc. so that occupants can plan their day accordingly.
- Performs reconciliation of building assets/ACs in FMS vs Actuals, to ensure proper tracking for AMC visits/servicing schedules so that the life of the asset is maximised.
- Assist in preparing Scope of Work, Preliminary drawings, BOQ for any FM related project so that the document(s) are as exhaustive as possible.
- SPOC for all audit related queries (internal or external) on the FM tasks.

Qualifications

**About you**

You will possess:

- Bachelor’s Degree or Equivalent with Minimum 3 years of job-related experience.

OR
- High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 4 years of job-related experience.
- 5 or more years’ experience in a relevant support services position.
- Minimum of 3 years of Gulf experience in similar position with Corporate Housing / Industrial Organization is essential.
- Good command of English language.
- Valid Qatari or a transferable driving license.
- Well-developed analytical and problem solving skills.
- People management and basic leadership skills.
- Strong knowledge of MS Office and should be IT knowledgeable.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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