Cargo Claims Administrator
2 weeks ago
About the role:
Monitor and attend queries from customer airlines in relation to cargo claims to investigate the same in a timely manner and provide preliminary handling reports accordingly. Co-ordinate with operational teams and collect relevant proofs to ascertain shipment movements during handling at DOH.
- Receive record and acknowledge all the customer airlines claim related issues.
- Check the description and category of claim mentioned by customer airline.
- Collect relevant information from the handling system, log book records and if necessary to get assistance from operations to prepare preliminary handling report.
- Send preliminary report to customer airline with the handling summary in a chronological order of shipment handling after consult with Cargo Claims Co-ordinator.
- Update QAS Cargo Claim data base with relevant reference details and upload the investigation findings as per the format.
- Assist Lead Cargo Claims Officer to collect evidence / supporting documents of handlings to defend the claim as per the requirements.
- Perform other department duties related to his/her position as directed by the Head of the Department.
This role is under the Cargo division of Qatar Aviation Services (QAS)
Qatar Aviation Services (QAS) is an award winning, premier ground handling organization whose global headquarter is at Hamad International Airport (HIA), the hub airport of Qatar Airways. QAS is certified in ISAGO, ISO 9001, RA3 (Regulated Agent) and is a member of the IATA Ground Handling Partnership, proactively participating in various IATA technical groups such as IATA Ground Operations Manual, Load Control & Messaging, Ground Service Equipment & Environment and Airside Safety Group.
QAS Cargo provides services like Import & Expert Handling, Special Cargo Handling and Cool Chain, for 34 Passenger and Cargo Airlines including Qatar Airways, handling more than 1.8 million tons annually at Hamad International Airport.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
About you:
- High School Qualification with Minimum 2 years of similar experience in Air Cargo Operations/ Warehousing/ Freight Forwarding or Ground Handling
- Understanding of TACT rules and IATA regulations
- Excellent in both spoken and written English Language
- Analytical thinking
- Ability to work with minimum supervision, unpredictable climatic conditions, shift patterned and long hours as required by operations, intense commitment to confidentiality
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