Customer Services Specialist
3 days ago
Brunel is a global provider of flexible workforce solutions and expertise, connecting specialists with clients across the globe. We deliver innovative services like Recruitment (people, talent, and training), Logistics (global mobility and travel), Technical Services (project support and setup) and Consultancy to our clients both globally and locally.
Brunel is now present in 40+ countries with over 12,000+ specialists, 120+ offices worldwide, and close to €1 billion (Revenue 2021).
**About this role**
- Ensure good communication and coordination between the front line customer services and the operational response team to enable immediate response to any issues raised by the general public/ Qatar residents.
- Work closely with the Customer Service team to obtain relevant customer concerns for immediate actions. If required, coordinate back to the customer service desk for closing of the open ticket/ client contact.
- Manage, guide and motivate team members to carry out necessary activities to monitor & inspect Framework Contractors activities in assigned catchment zone to ensure the efficiency & sustainability of the network and ensure Framework Contractor’s adherence to agreed KPIs/SLAs.
- Provide technical expertise to Section Head on programme of works to sustain and periodically review & improve levels of service to customer and other stake holders.
- Conduct a continuous daily programme of audits on both Framework Contractor sites and on Inspector field performance, and provide reports to the Section Head
- Plan, schedule and instruct Inspectors to carry out the required programme of inspections and administrative tasks related to permits such as Dewatering and Grease Traps
- Ensure Framework Contractor’s compliance with the Dewatering PWA Requirements and Permit Conditions
- Ensure team members and Framework Contractor’s compliance with all processes and procedures relating to Enterprise Asset Management System (EAMS), Customer Relationship Management System (CRMS) and other drainage network operations & maintenance (DNO&M) systems and processes and identify and discontinue redundant/duplicate activities
- Ensure Framework Contractors’ personnel comply with Company’s Health and Safety Policy and Procedures
- Actively participate in the implementation of customer service improvements and initiatives as directed by the Head of Emergency & Customer Services (E&CS) Section, ensuring all staff follow agreed processes and procedures
- Work as required with other Sections, Departments and Government organizations to ensure all necessary activities are undertaken to meet DNO&M and E&CS KPIs
- Participate in the out-o-hours “On Call” rota to ensure 24/7 coverage is provided to respond and resolve Incidents and Emergencies
- Support the section and department in emergency management such as rainy season activities including attendance at Emergency Control Centre (ECC) and/or on site
- Ensure adherence to Quality, Health and Safety and Environment Policy and Procedures within the workplace and comply with any new work instructions.
- Perform other duties / tasks as required
**What you need to bring**
Qualification:
- Minimum Bachelor’s Degree in the Management/Communication or other relevant discipline
- Education qualification obtained from North America, West Europe, Australia
- Holder of Accreditation from recognize Institute or similar would be an advantage
- Current/valid Qatar Driving License would be an advantage
**Experience**:
- Minimum of 15 years of relevant experience
- Able to work at all levels with clients and management
- Experience of working in a multidisciplinary organization preferably in the Middle East
- Ability to influence and engage stakeholders and staff at all levels within and outside the Organisation
- Ability to communicate verbally and in writing in English is mandatory.
- Ability to communicate verbally and in writing in Arabic would be an advantage.
Academic Bachelor
-
Doha, Baladīyat ad Dawḩah, Qatar Candidzone Technologies WLL Full timeCandidzone Technologies WLL is looking for a highly motivated Logistics and Customer Service Specialist to join our team in Doha, Qatar.Job DescriptionThis role involves managing client relationships and providing top-notch customer service in the freight forwarding and logistics sector.Main Responsibilities:Develop and maintain strong relationships with...
-
Senior Customer Service Delivery Specialist
10 hours ago
Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Full timeJob Overview:We are seeking a skilled professional to join our team as a Senior Customer Service Delivery Specialist. In this role, you will be responsible for delivering exceptional customer experiences and managing relationships with our business customers.Main Responsibilities:Deliver services to Ooredoo's business customersWork with internal and external...
-
Doha, Baladīyat ad Dawḩah, Qatar Kuehne + Nagel AS Full time**Job Description:**Aerospace Customer Care Specialist – Air LogisticsWe are seeking a highly organized and motivated Aerospace Customer Care Specialist to join our team in Doha, Qatar. As a key member of our airfreight team, you will be responsible for managing the coordination and communication of AOG shipments.The successful candidate will have a strong...
-
Customer Service Professional
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Alif Stores Full timeAlif Stores is a dynamic e-commerce platform seeking a skilled Customer Service Specialist to drive customer satisfaction and loyalty.Responsibilities:Deliver exceptional customer experiences through order assistance, issue resolution, and proactive communication.Efficiently handle customer inquiries, concerns, and complaints in a professional manner.Monitor...
-
Customer Service Representative
10 hours ago
Doha, Baladīyat ad Dawḩah, Qatar Albidaa Group Of Companies Full time**About Us**Albidaa Group Of Companies is a Qatari establishment founded in 2006, combining tradition and innovation.We strive to deliver premium products and services that showcase a commitment to excellence. Our goal is to expand investments within Qatar's dynamic landscape.Job SummaryThis is a full-time on-site role for a Customer Service Specialist...
-
Customer Service
4 days ago
Doha, Qatar Agent Project Group Services Full time**Job Post: Customer Service Executive**We are seeking a **Customer Service Executive**to join our dynamic team. This is an exciting opportunity for an individual with experience in customer service who is passionate about helping others and providing exceptional support. **Key Responsibilities**: - Resolve customer complaints or concerns with a positive...
-
Customer Service and Technical Support
9 hours ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeWe are looking for a dedicated and knowledgeable Help Desk Specialist to join our team at Gait Apple Premium Reseller.What We OfferThis position offers an opportunity to work with a leading provider of technical support services for Apple devices. As a Help Desk Specialist, you will have the chance to develop your skills and expertise in providing technical...
-
Customer Support Specialist
10 hours ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout UsAt QNB Group, we are committed to delivering exceptional customer service and meeting the evolving needs of our clients.We operate through a network of over 31 countries, employing more than 28,000 people who serve up to 20 million customers.We take pride in our active community support program and sponsorship of various social, educational and...
-
Customer Experience
2 days ago
Doha, Qatar Qatar Airways Full timeWe have an exciting opportunity to join our team as a Service Design Specialist - Lounges. This role is based in Doha, Qatar and sits within our Product Development and Design Team. In this role you will support in reviewing, developing and continuously improving ground products and services through innovative thinking, research and benchmarking against...
-
Customer Service Director
9 hours ago
Doha, Baladīyat ad Dawḩah, Qatar Seven Seas Group - Maritime Services Full timeJob ResponsibilitiesThe Customer Service Director - Maritime will be responsible for overseeing the day-to-day supervision of the Customer Service Executives, ensuring objectives are met and the team is operating at an effective level.This role will involve maintaining and developing existing customers to optimize quality of service, business growth, and...
-
Customer Relationship Specialist
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar Saleh Al Hamad Al Mana Co. Full timeSaleh Al Hamad Al Mana Co. is committed to providing the highest level of customer satisfaction through our exceptional service operations.As a key member of our team, the Customer Relationship Specialist will be responsible for ensuring that all customer interactions are handled professionally and efficiently.This includes working closely with the Service...
-
Customer Engagement Specialist
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar The Ritz-Carlton Full timeAs a Customer Engagement Specialist, you will be responsible for building strong relationships with our guests, understanding their needs, and delivering personalized experiences. You will be empowered to take a proactive approach, addressing guest requests and concerns in a timely and professional manner.This role requires excellent communication skills,...
-
Customer Journey Specialist
4 hours ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout the RoleWe are looking for a Customer Journey Specialist who can deliver an exceptional experience for our customers. As an Experiences Curator / Customer Services representative, you will be responsible for managing tour bookings and inquiries, providing customer service, and collaborating with the operations team.You will play a vital role in...
-
Customer Service
3 days ago
Doha, Qatar Apt Resources Full time**CUSTOMER SERVICE**: **Job ID **:2338 **Location **:Doha - Qatar **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Customer Service / Telecalling AED 1,100.00 - 1,300.00 **Other Benefits **:Food+Accomodation+Transport+Water+Electricity **GCC Driving License **:No **Description: - Should have experience in Same Role. Detailed...
-
Customer Service and Support Supervisor
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar Abu Dhabi Supplies & Commercial Services Full timeAbout the Role:This is an exciting opportunity for a seasoned professional to join our facilities management team as a Service Center Lead. We are looking for someone with a proven track record in Maximo Software and supervisory experience to lead our service center team.Responsibilities:Lead the service center teamImplement process improvementsEnsure high...
-
Customer Delight Specialist
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar Rotana Hotels Full timeWe are seeking a Customer Delight Specialist to join our team at Rotana Hotels. As a key member of our front-of-house team, you will be responsible for creating an unforgettable experience for our guests by delivering exceptional customer service.Key Responsibilities:These include:Welcoming and seating guests in a warm and inviting manner.Providing...
-
Luxury Service Specialist
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar Anantara Hotels & Resorts Full timeWe are seeking a Luxury Service Specialist to join our team. As a Luxury Service Specialist, you will be responsible for delivering exceptional service to our guests through personalized attention and tailored experiences.About the RoleAs a Luxury Service Specialist, you will be responsible for:Creating personalized experiences for our guests based on their...
-
Bar Service Specialist
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Arabnews Full timeAbout the RoleWe are looking for a Bar Service Specialist to join our team at Arabnews. In this role, you will be responsible for providing exceptional customer experiences by delivering top-notch service and support.Key Responsibilities:Prepare and serve a range of beverages to customers in a timely and efficient mannerInteract with customers, take drink...
-
Customer Engagement Specialist
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar The Ned & Ned's Club Full timeWe are currently seeking an experienced Customer Engagement Specialist to join our team at The Ned & Ned's Club. In this role, you will play a vital part in enhancing the overall guest experience by promoting additional services and amenities.Key responsibilities include collaborating with other departments, managing reservations, and maintaining accurate...
-
Sales and Customer Service Specialist
10 hours ago
Doha, Baladīyat ad Dawḩah, Qatar Apparel Group Full timeAbout UsThe Apparel Group is a leading retail organization committed to delivering exceptional customer experiences through our diverse range of products and services.Our VisionTo become the preferred destination for fashion-conscious consumers, offering an unparalleled shopping experience that combines style, quality, and value.Job DescriptionWe are seeking...