Customer Journey Specialist
1 day ago
We are looking for a Customer Journey Specialist who can deliver an exceptional experience for our customers. As an Experiences Curator / Customer Services representative, you will be responsible for managing tour bookings and inquiries, providing customer service, and collaborating with the operations team.
You will play a vital role in ensuring seamless integration of our tours on our website and third-party agency websites, as well as providing assistance to customers throughout their journey.
- Assist customers in selecting and booking tours, answering questions, and addressing concerns or issues in a professional and timely manner.
- Collaborate with the operations team to ensure availability and schedule tours, ensuring accurate and up-to-date information is communicated to customers.
Key Responsibilities
- Manage tour bookings and inquiries received through the hotline and info email, ensuring prompt and accurate responses to customer queries.
- Handle all aspects of tour integration on our websites, ensuring accurate and attractive presentation of tour details, availability, pricing, and booking options.
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Customer Journey Architect
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Customer Journey Manager
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Customer Journey Architect
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Customer Journey Director
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Customer Experience Optimization Specialist
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Customer Journey Manager
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Brand Website Specialist
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Customer Engagement Specialist
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Customer Support Specialist
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Customer Retention Specialist
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Customer Engagement Specialist
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Customer Delight Specialist
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Customer Acquisition Specialist
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Brand Online Presence Specialist
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Customer Experience Specialist
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