Customer Journey Specialist

1 day ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About the Role

We are looking for a Customer Journey Specialist who can deliver an exceptional experience for our customers. As an Experiences Curator / Customer Services representative, you will be responsible for managing tour bookings and inquiries, providing customer service, and collaborating with the operations team.

You will play a vital role in ensuring seamless integration of our tours on our website and third-party agency websites, as well as providing assistance to customers throughout their journey.

  • Assist customers in selecting and booking tours, answering questions, and addressing concerns or issues in a professional and timely manner.
  • Collaborate with the operations team to ensure availability and schedule tours, ensuring accurate and up-to-date information is communicated to customers.

Key Responsibilities

  • Manage tour bookings and inquiries received through the hotline and info email, ensuring prompt and accurate responses to customer queries.
  • Handle all aspects of tour integration on our websites, ensuring accurate and attractive presentation of tour details, availability, pricing, and booking options.


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