Fraud Monitoring Agent
5 months ago
Responsible for monitoring transactions, identifying suspicious patterns or behaviors, and taking appropriate action to mitigate risks.
- Transaction Monitoring: Monitor transactions and account activities for signs of fraudulent behavior, including unauthorized access, identity theft, and payment fraud.
- Alert Investigation: Investigate alerts generated by fraud detection systems or reported by customers or colleagues. Analyze data and documentation to determine the validity of suspicious activities.
- Risk Assessment: Assess the level of risk associated with flagged transactions or accounts. Determine appropriate actions, such as blocking transactions, placing holds on accounts, or escalating issues to management or law enforcement.
- Documentation and Reporting: Document all findings and actions taken in accordance with established procedures. Prepare reports on fraud trends, patterns, and losses for management review.
- Collaboration: Collaborate with internal teams, including Customer Service, Risk Management, and Legal, to address fraud-related issues and implement preventive measures.
- Continuous Improvement: Stay informed about emerging fraud trends, techniques, and technologies. Recommend enhancements to fraud detection systems and processes to strengthen our defenses against fraud.
**Skills**
- Strong analytical and problem-solving skills, with the ability to interpret complex data and identify patterns or anomalies.
- Knowledge of fraud detection tools and techniques, including transaction monitoring systems, fraud scoring models, and data analysis software.
- Familiarity with relevant laws, regulations, and industry standards related to fraud prevention and financial services (e.g., PCI DSS, AML regulations).
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and interact professionally with customers.
**Qualifications**
- At least High School certificate or Bachelor’s degree
- At least 2 to 3 years of experience in banking, preferably in Fraud
Job ID 260524-114BS
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