Ict Service Desk Agent

2 weeks ago

Doha, Qatar قطر للطاقة Full time

**Company**
QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable

development,utilization and monetization of oil and gas resources in the State ofQatar. In its efforts to become one of the

best national energycompanies in the world, QatarEnergy's activities and those of itssubsidiaries and joint ventures,

encompass the entire spectrum of theoil and gas value chain locally, regionally, and internationally. Theyinclude the

exploration, refining and production, marketing, and sale ofoil and gas, liquefied natural gas (LNG), natural gas

liquids(NGL), gasto liquids (GTL) products, refined products, petrochemicals,fertilizers, steel and aluminum. As an

integrated corporation,QatarEnergy's activities also include marketing and sale of oil and gasand other various products.

QatarEnergy's operations and activities areconducted at various onshore locations, including Doha, Dukhan and

theMesaieed and Ras Laffan Industrial Cities; and at various offshoreareas, such as offshore oilfields production stations,

drillingplatforms, Halul oil export island, and the North Field, which is thelargest single non-associated gas reservoir in the

world covering anarea of 6,000 square kilometers. The utilization of this field’s massivereserves has become a primary
national goal to continue the developmentand prosperity of the country. QatarEnergy pays the utmost attention tothe health

and safety of its employees, contractors, visitors and thelocal communities where it operates. From drilling to

construction,operations to decommissioning, QatarEnergy's health, safety andenvironment policy forms an integral part of

the corporation’s dailybusiness and long term planning. QatarEnergy is committed to contributeto a better future by meeting
today’s economic needs, while safeguardingour environment and resources for generations to come. Thriving oninnovation
and excellence, QatarEnergy is bound to the highest levels ofsustainable human, socio-economic, and environmental

development inQatar and beyond.

**Department**
INFORMATION & COMMUNICATION TECHNOLOGY

**Primary purpose of job**
Support the delivery of high-quality customer service, focused technical support, and provide timely and accurate problem

resolution to a wide range of complex technical issues, to achieve high level of user satisfaction.

**Experience & Skills**:

- Minimum 5 years’ experience in the Service Desk area using any popular ITSM solution.- Ensure the end-to-end customer experience and provide a single point-of-contact for the QatarEnergy’s Staff and its

Subsidiaries’ regarding IT issues and requests.- Provide technical support over the phone, good phone skills, professional demeanor, previous customer service

experience strongly desired.
- Handle constantly changing flow of traffic and remain productive during slow times and multitask effectively during busy

times in support of the Division business objectives.
- Identify technical issues/problems and assess magnitude to ensure the right solution is applied using established

procedures, guidelines, and technical experience.
- Carry out diagnostic troubleshooting by selecting and using appropriate technical references.
- Ability to multi-task, handle multiple high-priorities, balance priorities
- Assume ownership of incidents and requests escalated by Service Desk Specialists
- Must be able to work effectively independently, or as a member of a team
- Exercise patience and professionalism during stressful situations.
- Ability to work with or without direct supervision.
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Identify alternative solutions to resolve non-standard problems.
- Escalate issues to higher level support within the ICT department.
- Constant contact with business users to discuss support requirements, service, and training.
- Work closely with ITC Directorate personnel to discuss directions, users’ needs, and issues related to support.
- Excellent communication skills.
- Provides after hours and on-call support as needed.
- Work on standby and shift duties when needed.
- Provide Desktop Support as Site Technician when needed.
- Team player.
- Strong knowledge of Microsoft based operating systems and Microsoft Office.
- Be able to provide basic Mobile support for QatarEnergy users.

language.
- Strong analytical skills.
- Ability to solve problems.
- Able to communicate technical details and instructions in plain, non-technical language.
- Strong comprehension of desktop hardware and troubleshooting
- Be able to perform remote desktop troubleshooting

**Education**:

- Technical diploma in Computer Science, Computer Engineering/Electronics or equivalent.
- Minimum 3 years post-diploma experience in installing and supporting desktop systems in a distributed environment.
- Recognized IT Certifications (A+, Microsoft Specialist Certification W

  • Ict Service Desk Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    CompanyQatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainabledevelopment,utilization and monetization of oil and gas resources in the State ofQatar. In its efforts to become one of thebest national energycompanies in the world, QatarEnergy's activities and those of itssubsidiaries and joint...

  • Network Engineer/service Desk Agent

    3 weeks ago

    Doha, Qatar AL FARAH CONTRACTING Full time

    1)Network Engineer(CCNA/CCNP) with 2 Years of Experience 2)Service desk Agent (ITIL 3 or 4) Ability to Commute: - Doha (required) Ability to Relocate: - Doha: Relocate before starting work (required)

  • Guest Services Agent/ Front Desk

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Gloria Hotel & Suites Full time

    We are looking for a Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their stay.Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd...

  • Ict Service Desk Agent

    3 weeks ago

    Doha, Qatar Talent Pal Full time

    **Company** QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable development,utilization and monetization of oil and gas resources in the State ofQatar. In its efforts to become one of the best national energycompanies in the world, QatarEnergy's activities and those of itssubsidiaries...

  • Front Desk Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    We have an incredibly exciting opportunity to join our dynamic team at the Oryx Airport Hotel as a Front Desk Agent.The Oryx Airport Hotel is located at Hamad International Airport (HIA) and is operated by Dhiafatina Hotels, a wholly-owned subsidiary of the Qatar Airways Group. Our hotel was nominated for the best Airport Hotel at the Skytrax 2020 World...

  • Front Desk Agent

    3 weeks ago

    Doha, Qatar CANDIDZONE Technologies Full time

    We are hiring Front Desk Agent to work under our reputed client in Qatar. **Minimum requirements**: - 1 to 2 years of relevant experience - Between 20 - 30 years old - Bilingual (English & Arabic) - Transferable visa with a valid QID/ NOC - Salary plus duty meal, accommodation and transporation. **Interested applicants**:forward the CV's through WhatsApp...

  • Call Desk Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Live Connections Full time

    With customer service experience:- With at least facilities or engineering industry experienceA Call Desk Agent is in charge of answering customer calls, listening to their concerns, and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.Job Types: Full-time,...

  • Call Desk Agent

    3 weeks ago

    Doha, Qatar Live Connections Full time

    **With customer service experience**: - **With at least facilities or engineering industry experience** A Call Desk Agent is in charge of answering customer calls, listening to their concerns, and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need. **Job Types**:...

  • Front Desk Agent

    3 weeks ago

    Doha, Qatar Qatar Airways Full time

    We have an incredibly exciting opportunity to join our dynamic team at the Oryx Garden Hotel as a Front Desk Agent. The newly opening Oryx Garden Hotel will be located at Hamad International Airport (HIA) and is operated by Dhiafatina Hotels, a wholly-owned subsidiary of the Qatar Airways Group. As a Front Desk Agent, you are responsible in providing...

  • Front Desk Agent

    2 months ago

    Doha, Qatar Millennium Plaza Doha Full time

    As a Front Desk Agent at Millennium Plaza Doha, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate...

  • Front Desk Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    We have an incredibly exciting opportunity to join our dynamic team at the Oryx Garden Hotel as a Front Desk Agent.The newly opening Oryx Garden Hotel will be located at Hamad International Airport (HIA) and is operated by Dhiafatina Hotels, a wholly-owned subsidiary of the Qatar Airways Group.As a Front Desk Agent, you are responsible in providing...

  • Front Desk Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Group Full time

    We have an incredibly exciting opportunity to join our dynamic team at the Oryx Garden Hotel as a Front Desk Agent.The newly opening Oryx Garden Hotel will be located atHamad International Airport (HIA) and is operated by Dhiafatina Hotels, a wholly-owned subsidiary of the Qatar Airways Group.As a Front Desk Agent, you are responsible in providing...

  • Front Desk Agent

    4 weeks ago

    Doha, Qatar Qatar Airways Full time

    We have an incredibly exciting opportunity to join our dynamic team at the Oryx Airport Hotel as a Front Desk Agent. The Oryx Airport Hotel is located at Hamad International Airport (HIA) and is operated by Dhiafatina Hotels, a wholly-owned subsidiary of the Qatar Airways Group. Our hotel was nominated for the best Airport Hotel at the Skytrax 2020 World...

  • Systems Engineer

    1 week ago

    Doha, Qatar قطر للطاقة Full time

    **Company** QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable development,utilization and monetization of oil and gas resources in the State ofQatar.In its efforts to become one of the best national energy companies inthe world, QatarEnergy's activities and those of its subsidiaries...

  • Systems Engineer

    2 weeks ago

    Doha, Qatar قطر للطاقة Full time

    **Company** QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable development,utilization and monetization of oil and gas resources in the State ofQatar.In its efforts to become one of the best national energy companies inthe world, QatarEnergy's activities and those of its subsidiaries...

  • Front Desk Agent- Oryx Hotel

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    We have an incredibly exciting opportunity to join our dynamic team at the Oryx Garden Hotel as a Front Desk Agent. The newly opening Oryx Garden Hotel will be located at Hamad International Airport (HIA) and is operated by Dhiafatina Hotels, a wholly-owned subsidiary of the Qatar Airways Group. As a Front Desk Agent, you are responsible in providing...

  • Front Desk Manager

    5 days ago

    Doha, Qatar Tivoli Full time

    **Company Description** Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. Responsibilities...

  • Front Desk Agent

    3 weeks ago

    Doha, Qatar The Road Real Estate Full time

    Front Desk Agent / Receptionist (having an experience in Oprah system). Job Responsibilities: - Answers phone calls courteously - Guides guests and issues guest badges - Handles client complaints - Files documents - Maintains schedules - Plans business travel - Refills office supplies - Receives deliveries. - Responds to customer inquiries. **Front Desk...

  • Guest Experience Expert Front Desk Agent

    2 months ago

    Doha, Qatar MARRIOTT International Full time

    Guest Experience Expert (Front Desk Agent) Preferred QualificationsEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: None

  • Front Desk Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift.Communicate effectively both verbally and in writing to provide clear directions to staff.Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.Use creative management skills to solve guest and team...