Customer Services Agent Ground Services

1 week ago

Doha, Qatar Qatar Airways Full time

About the role

We are currently recruiting for Customer Services Agent role to be part of our 5-star team in Ground Services. The role is based in Hamad International Airport.

In this role you will provide 5-star engaging service to all Qatar Airways passengers in Hamad International Airport. You will have natural flair of delivering unforgettable customer service to all passengers travelling with Qatar Airways. You will ensure that the journey of each passenger is memorable throughout the different touch points in the Airport. Areas of service include lobby, check-in counters, aircraft boarding, coach releasing, transfer desks, arrivals, baggage services and transit hotel accommodation desk. You will constantly and consistently meet/surpass the needs of the passengers and maintain Qatar Airways professional image by adhering to all applicable policies and procedures.

Specific responsibilities include the following:
Customer Services
You will provide face to face service to Qatar Airways passengers and deals with their different needs. You will answer questions and offer information covering a wide variety of airline and/or airport related topics such as connecting flight information and direction assistance.

Check-in
You will provide proactive service to passengers prior to check-in such as managing queues, removing old baggage tags, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers so that they are directed to the relevant check-in counters and are handled efficiently. You will ensure that passengers' identification are verified and checked such as passport validity and relevant visa depending on destination.

Boarding
You will initiate boarding at the gates, following laid down boarding priorities, announcements, hand baggage removal, flight coupon reconciliation and head count confirmation in order to assist the process for a safe and on time departure of QR flights.

Transfer Desk
You will deliver efficient service at the transfer desks for arriving QR passengers who are connecting to another flights and ensuring that all information such as baggage details are recorded. You will issue boarding cards and meal vouchers where applicable so that the transfer passengers are processed accurately and expeditiously.

Hub Control Centre

Premium Operation and VIP
You will provide assistance and face-to-face customer services in Premium Check-in counters, Premium Transit areas, Premium Boarding gates and VIP Operations.

Medical and INAD (Inadmissible Passenger)
You will assist in the arrangements for special handling customers requiring medical attention and INAD cases in compliance with Qatar Airways and local government’s policies and procedures.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

About you
- High School qualification with 2 years of Customer Services experience.
- With relevant experience in Customer facing role in service industry.
- Airport experience is an advantage but not a must.
- Able to work under pressure to manage competing demands and shifting priorities.
- Excellent spoken, written and interpersonal communication skills. Able to communicate to both internal and external customers from varied background and nationalities.
- Able to work in a fast paced environment.
- Able to work on shift including weekends and holidays.
- Physically fit and able to stand for long periods of time.
- Excellent customer service orientation - diplomatic, helpful, outgoing and a team worker.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

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