Sales Service Engineer
4 months ago
The Sales Service Engineer will be responsible for driving sales and providing technical support for Building Management Systems (BMS), Extra Low Voltage (ELV) systems, Closed-Circuit Television (CCTV) systems, and Information and Communication Technology (ICT) solutions. This role combines sales expertise with technical knowledge to help identify customer needs, propose appropriate solutions, and ensure customer satisfaction throughout the sales and service lifecycle.
**Key Responsibilities**:
**Sales and Business Development**:
- Identify and pursue new business opportunities in the BMS, ELV, CCTV, and ICT markets.
- Develop and maintain relationships with key customers, consultants, contractors, and stakeholders.
- Prepare and deliver presentations, proposals, and technical documentation to prospective clients.
- Achieve sales targets and contribute to the overall growth of the business.
**Technical Support and Consultation**:
- Provide technical expertise and guidance to customers on BMS, ELV, CCTV, and ICT systems.
- Conduct site surveys to assess client needs and propose appropriate solutions.
- Assist in the preparation of technical specifications and design documentation.
- Work closely with the engineering team to ensure the feasibility and technical accuracy of proposed solutions.
**Project Coordination**:
- Coordinate with internal teams, including engineering, procurement, and project management, to ensure seamless project execution.
- Monitor project progress and provide updates to clients and internal stakeholders.
- Address and resolve any technical issues that arise during project implementation.
**Customer Relationship Management**:
- Build and maintain long-term relationships with customers, ensuring high levels of customer satisfaction.
- Provide after-sales support, including troubleshooting, maintenance, and training.
- Gather customer feedback and work with internal teams to improve product offerings and service quality.
**Market Analysis and Reporting**:
- Conduct market research to stay updated on industry trends, competitors, and customer preferences.
- Prepare regular reports on sales activities, customer interactions, and market trends.
- Provide insights and recommendations to the management team to drive business strategy.
**Qualifications**:
**Education**:
- Bachelor's degree in Electrical Engineering, Electronics, Information Technology, or a related field.
**Experience**:
- Minimum of 3-5 years of experience in sales, service, or technical roles within the BMS, ELV, CCTV, or ICT sectors.
- Proven track record in meeting or exceeding sales targets.
**Technical Skills**:
- Strong understanding of BMS, ELV, CCTV, and ICT systems.
- Proficiency in reading and interpreting technical drawings and specifications.
- Familiarity with industry standards and regulations.
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