Lead Customer Service Officer

7 months ago

Doha, Qatar Qatar Airways Full time

Lead Customer Service Officer, a role similar to a Customer Service Account Manager, is responsible for managing, facilitating and coordinating all enquiries related to your designated Airline Customers. You will ensure Customer needs are met at all times whilst promoting and maintaining the highest standard of corporate values. Contribute towards and assist in establishing of QACC marketing strategy, managing and facilitating all internal finance and contracts related communication linked to Catering Agreements.

**Responsibilities**:

- Work together and along with other members of Customer Service department in order to participate in achieving the set targets.
- Liaise and communicate with internal departments (Production, Assembly and Service Delivery Team) in order to obtain solid information which needs to be consolidated and passed on to relevant parties.
- Co-ordinate, liaise and follow-up with Finance and Contracts department in reference to Catering Agreements, ensure these are handled and processed in timely and professional manner.
- Plan, Co-ordinate and Support Menu Presentations whilst liaising with internal and external parties with emphasis on customer satisfaction.
- Collate and consolidate information from Menu Presentation ensuring all the feedback and requirements are recorded and assigned for appropriate action.
- Participate in establishing, enhancing and maximizing Customer Service KPIs (Key Performance Indicators)
- Gather customer related data utilizing feedback from Cabin crew reporting, customer meetings and analysis of computer-generated complaints from the customer. Generates statistical reports in order to better target customer needs and requirements, whilst assist with Voyage reporting mechanisms.
- Assist and lead Customer Service projects that are profitable, innovative and enhance the customer experience. Will lead and or participate in functional initiatives as set out by the supervising manager.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.Together, everything is possible

**Qualifications**:
**Qualifications**

Addtional requirements:

- Knowledge of HACCP.
- Customer service orientation
- Excellent Administration Skills
- Ability to engage, inspire and influence people
- Creative and Innovative with ability to propose new and innovative solutions
- Strong team focus and commitment attitude
- Excellent communication skills (written & oral/
- Inflight catering experience
- Flight Operations

About Qatar Airways Group : Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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