Customer Service Officer

5 days ago

Doha, Qatar Qatar Airways Full time

As the Customer Service Officer, you would be responsible to liaise with Business Customers, communicate all updates and information and their special requirements to all relevant stakeholders and to support in ensuring that the Customers’ specifications are achieved through proper management while making sure that the highest standard of corporate values are demonstrated through the provided services. You would need to ensure that proactive planning and consistent high level approach is established to all assigned duties.

Additional Responsibilities:

- You would ensure that QACC quality and hygiene standards are maintained by conducting quality checks of the dish out meal versus customer specification and leading flight verification to ensure that equipment are being loaded as per the customer instruction.
- Ensure that Customers' specified requirements are properly mapped in the system by checking for the accuracy of the menu grids, specifications and crew handover sheets and share the information with the internal departments in a timely manner.
- Work together with Finance in costing/pricing and communicating catering agreements to ensure that the required data are being processed on time.
- Be involved in Menu Presentations by ensuring that Customers’ requirements and specific demands are communicated clearly with the internal departments. Communicate feedbacks gathered from Menu Presentation to all concerned departments for their appropriate action.
- Share Customers’ feedback / complaint with relevant Department heads, and communicate the response and planned rectification to the Customer in a timely manner.
- Responsible to deliver training to new Customers in system ordering (Qafe Express).
- Assist new Business Customer start-ups and menu specifications by physically being on the shop floor to ensure Customers’ specific requirements are successfully communicated for execution.
- Increase efficiency in the department by looking into potential process automations that will simplify and expedite manual processes and enhance Business Customer experience.
- You would need to have a high level of customer oriented approach, flexibility to meet ever increasing demands of customer and an ability to understand and action new demand or requirement
- You would also need to generate daily, weekly reports with projected areas of growth and possible improvement.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international
community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before. Together, everything is possible

**Qualifications**:
Additionally:

- Should have high Customer service orientation
- High attention to detail
- Effective interpersonal skills.
- Creative and Innovative with ability to propose new and innovative solutions
- Excellent communication skills (written & oral)
- Excellent computer skills, including MS Word, Office, Power Point and Internet
- Experience within the Catering industry is not mandatory, but preferrable.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

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