Mall Manager

1 week ago

Doha, Qatar Equinox Global Investments Full time

**POSITION OBJECTIVES**

Responsible for managing the overall performance of The Mall and ensuring the efficient daily operations and maintenance of the mall which includes staff management, building maintenance management system, and overseeing leasing, marketing and contracted services.

**KEY RESPONSIBILITIES**

**I. Staff Management and Administration**

1. Supervises mall admin employees, monitors quality of work and adherence to Company policy. Answers questions, offers constructive feedback, mentors and coaches for success. Leads by example and creates a positive & productive working environment.

2. Implements expected service standards to the staff and monitors them in terms of personal grooming, hygiene levels, communication skills and the service offered to guest with the objective of superior guest experience requirements

3. Prepares routine and ad hoc reports, with the objective of keeping the management informed about all issues relating to operations of mall and taking necessary action thereof.

4. Reinforces positive relations with government officials, area businesses and local community; possesses a good working knowledge of political and regulatory changes that may impact the mall or its operation.

5. Prepares annual operating and capital expense budgets, monthly reforecast and variance reports, narratives and other financial reports as required

**II. Mall Operations**

1. Ensures the efficient daily operations and delivery of services consisting of the building management system, Housekeeping, waste management, Safety and security, car parking management, landscaping, and building maintenance & engineering services

2. Performs Management of planned, reactive and incidental works delivery for security, safety, traffic, housekeeping, waste management and pest control

3. Coordinates with Facilities and Maintenance Manager and ensures proper implementation of on-going construction, cleaning, pest control, and safety and security management

4. Monitors the condition and maintenances of building maintenance systems and assets, including vehicles and equipment

**III. Service Contractors**

1. Monitors and reviews the performance of outsourced contractors

2. Responsible for tender procedure to ensure probity, implementation and monitoring of sub-contractor performance

3. Bids, negotiates and executes all service contracts including security, maintenance, housekeeping, and landscaping; In conjunction with FM Manager, ensures all maintenance, safety and security work and projects are performed at the highest standards and within budget.

**IV. Marketing and Tenant Relations**

1. Oversees marketing and objectives, directs marketing coordinator in execution of marketing and public relations plan, understands trade area, monitors competition and implements strategies to remain competitive. Assures the marketing budget is well prepared and managed efficiently. Ensures programs are creative, targeted and sales driving (results are quantifiable) and graphics, collateral and website are branded and maintained.

2. Management of mall signage plan and installation for events by coordinating with Police, Civil defense, Municipality & city management

3. Coordinates with tenants for back of the house facilities, Trash disposal, pest control, safety & Security issues

4. Oversees tenant build out and construction for compliance with approved plans and building codes.

5. Reviews tenant accounts and assists with receivables including local and temporary tenant collections. Reviews and provides narrative for year-end tenant reconciliations.

6. Ensures proper management of payables and the timely calculation, coding, billing, and receipt of any utility or operational expenses

7. Fosters effective business relationships with tenants to maintain open communication and ensure lease and operational policy compliance.

**V. Leasing**

1. In conjunction with the Leasing manager, ensures maintenance of vacant space, ensures emergency and HVAC systems are operating properly and keeps space in show condition.

2. In coordination with the Leasing Manager, networks, generates leads and secures tenants to fill vacant space (tenants to be synergistic and enhance property’s existing quality tenant mix). Drives direct revenue program including ATM, vending, on-site advertising and sponsorship.

**VI. Performs other related duties as required**

**REQUIRED EXPERIENCE**
- Minimum 10 years of mall management experience (mall manager level or above), preferably in the GCC region including mall development, mall launching and mall renovation
- Mixed use development experience, an advantage

**EDUCATION BACKGROUND**
- Graduate of Degree in Business, Retail management/ Retail Real Estate
- Extensive knowledge of retail real estate industry

**REQUIRED KNOWLEDGE, SKILLS, AND PERSONAL QUALIFICATIONS**
- Strong business acumen and good technical knowledge of Commercial Facilities
- Good understanding of mall management
- S

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