Customer Service Officer

3 weeks ago

Doha, Qatar That's Living Group - Qatar Full time

Functions:
Your duties will consist of but not limited to:
1. Customer Assistance. Provide personalized assistance to customers in our luxury furniture showrooms, address inquiries related to product details, availability, and pricing and assist customers in making informed purchase decisions.

2. Product Knowledge. Stay informed about the latest trends in luxury furniture and home accessories, conduct product demonstrations and provide detailed information to customers and collaborate with the sales team to enhance overall product knowledge.

4. Order Management. Coordinate and update with customer's orders accurately and efficiently, coordinate with logistics and warehouse teams to ensure timely delivery and handle order modifications, cancellations, and returns in accordance with company policies.

5. Consumer Protection. Utilize knowledge of consumer protection regulations to ensure compliance, handle customer complaints or concerns in a professional and resolution-oriented manner and collaborate with the Consumer Protection Department to address and resolve issues effectively.

Qualifications:

- Proven experience in customer service, preferably in a furniture retail company.
- Familiarity with consumer protection regulations and related processes.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Proficient in using customer relationship management (CRM) software and SAP.
- Attention to detail and the ability to multitask effectively.

Application Question(s):

- Do you have experience working in Furniture Retail Industry?
- Are you locally available in Qatar?

**Experience**:

- Customer Service in Retail: 2 years (required)

License/Certification:

- QID (required)

Ability to Commute:

- Doha (required)

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