Call Center Reception

7 months ago


Doha, Qatar Triangle Management Company Ltd Full time

Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Manage a high volume of inbound and outbound calls and online chats.
- Determine every customer’s needs and find effective solutions, always striving for one-contact resolution.
- Follow provided scripts for sales or customer support calls.
- Act on feedback from training and management to improve call times.
- Provide exceptional customer service.
- Keep accurate records of all interactions.
- Meet individual and team targets

**Salary**: QAR3,000.00 - QAR5,000.00 per month


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