Team Lead-it Service Desk

**Job Summary and Purpose**: Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support. **Accountabilities**: **Key Accountabilities**: **Service Desk Support...

The primary responsibility of the Service Desk Analyst is to - Pro-actively monitor support mailboxes and log in the system. - Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool. - Create, document, and review work instructions to help deal with similar incidents and requests. -...

The primary responsibility of the Service Desk Analyst is to - Pro-actively monitor support mailboxes and log in the system. - Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool. - Create, document, and review work instructions to help deal with similar incidents and requests. -...

_**KINDLY APPLY ONLY IF YOU POSSESS REQUIRED EXPERIENCE IN PREFERRED MARKETS.**_ **Be part of an extraordinary story, we are committed to solve the world’s biggest challenges.** About the role Team Lead coordinates and delegate the responsibilities of IT teams. They oversee the day-to-day functions of the department. Leaders also conduct training...

The common services provided as part of IT Service Desk Support shall include, but not limited to, the following: 1. IT Helpdesk Services 2. Support of Computers (includes PCs, Macs etc.), handhelds (includes tablets etc.), mobile devices etc. of various makes and models that run on multiple Operating systems 3. 24/7 support (over telephone and remote...

**Additional Information** **Job Number**25008663 **Job Category**Rooms & Guest Services Operations **Location**Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** This position that is responsible for leading...

**L1 Service Desk Agents** **Key Requirements**: - High school diploma or equivalent (bachelor’s degree in IT or related field is a plus - Arabic and English speaking (Fluent and Mandatory) - This function requires working in 24x7, Service Desk environment ( may include nights, weekends, and public holidays) - Familiarity with ticketing systems (e.g.,...

Strong problem-solving abilities to diagnose and resolve customer issues. - Excellent written and verbal communication skills, with a keen focus on effective customer service. - Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients. - Hands-on experience with...

We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their stay. Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry,...

**Job Number** 22216058 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Doha, P.O. Box 23400, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...

**Job Number** 22219812 **Job Category** Rooms & Guest Services Operations **Location** W Doha, West Bay, Zone 61, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff...

IT Service Desk Technicians **4. Act as the first point of contact for all kinds of IT incidents, problems and requests** **5. Dispatch the Tickets from ServiceDesk Queue to relevant resolver.** **6. Provide timely status updates on open incidents or service requests and follow up until its closure with Level 1 & Level 2 teams.** **7. Inspect and...

1)Network Engineer(CCNA/CCNP) with 2 Years of Experience 2)Service desk Agent (ITIL 3 or 4) Ability to Commute: - Doha (required) Ability to Relocate: - Doha: Relocate before starting work (required)

_**JOB DESCRIPTION**:_ - Primary duties will be to provide 24/7/365 Tier 1 support at a Service Desk for the clients to meet and/or exceed established Service Level Agreements (SLA's) - Manage Help Desk responsibility and resource allocation Depending on the priority - Answer help desk lines and troubleshoot remotely - Resolve helpdesk service calls using...

**QUALIFICATION**: - BACHELOR OF COMPUTER / IT - ARABIC CANDIDATE - CUSTOMER SERVICE - EXPERIENCE WITH IT TICKETING SYSTEMS IS PREFERED - ITIL V4 ONLY IN DOHA - **ONLY ARAB**_ **JOB DESCRIPTION**: - Primary duties will be to provide 24/7/365 Tier 1 Phone support at a Service Desk for the clients to meet and/or exceed established Service Level Agreements...

Front Desk Agent - Waldorf Astoria Lusail Doha A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. **What will I be doing?** As a Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through...

Front Desk Agent - Waldorf Astoria Lusail Doha A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. **What will I be doing?** As a Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through...

Reputed Client of Smart Resourcing International Doha, QatarOne of our reputed client in Qatar Customer Service Agent (Ground Services) **The Customer Service Agent will support the operation by providing a five-** **star service to all passengers and help create an enjoyable airportenvironment for customers whilst travelling. You will ensure that...

**Job Title: Front Desk Executive** **Organization: Job Hub Global** **Location: Jaidah Square** **Salary: QAR 2,250** **Working Hours: 9 hours/day, 6 days/week** **Be the Face of Excellence. Join Job Hub Global as a Front Desk Executive!** Are you ready to be the welcoming face and the backbone of our thriving organization? At **Job Hub Global**, we...

**Job Number** 23210393 **Job Category** Rooms & Guest Services Operations **Location** Element City Center Doha, Zone 61, Bulmasan Street, Doha, 0, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...