Team Lead-it Service Desk

**Job Summary and Purpose**: Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support. **Accountabilities**: **Key Accountabilities**: **Service Desk Support...

As a Service Desk Operations Lead at Asgatech, you will play a crucial role in managing a busy Service Desk, ensuring clients receive an exceptional client experience. Your responsibilities will include managing and coordinating urgent and complicated support issues, acting as the incident manager in major incidents, and developing and mature phone & email...

The primary responsibility of the Service Desk Analyst is to - Pro-actively monitor support mailboxes and log in the system. - Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool. - Create, document, and review work instructions to help deal with similar incidents and requests. -...

The primary responsibility of the **Service Desk Analyst** is to - Proactively monitor support mailboxes and log in to the system. - Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool. - Create, document, and review work instructions to help deal with similar incidents and...

Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa. For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment. We’re looking for passionate, self-motivated, and creative team players who want to work hard and...

As a Technical Service Desk Manager at Asgatech, you will be responsible for overseeing the management of incidents, problems, changes, and service requests. This role requires someone who enjoys managing a busy Service Desk, ensuring clients receive an exceptional client experience while mentoring the Service Desk team and helping resolve escalated client...

The primary responsibility of the Service Desk Analyst is to - Pro-actively monitor support mailboxes and log in the system. - Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool. - Create, document, and review work instructions to help deal with similar incidents and requests. -...

Job descriptionAbout the Front Desk Manager Jobs in DohaCompany DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and...

The common services provided as part of IT Service Desk Support shall include, but not limited to, the following: 1. IT Helpdesk Services 2. Support of Computers (includes PCs, Macs etc.), handhelds (includes tablets etc.), mobile devices etc. of various makes and models that run on multiple Operating systems 3. 24/7 support (over telephone and remote...

**L1 Service Desk Agents** **Key Requirements**: **. 2-3 year of exp in Technical support or L1 Support role.** - High school diploma or equivalent (bachelor’s degree in IT or related field is a plus - Arabic and English speaking (Fluent and Mandatory) - This function requires working in 24x7, Service Desk environment ( may include nights, weekends, and...

**Job Number** 24016524 **Job Category** Rooms & Guest Services Operations **Location** Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assistant Front Desk Manager is...

**Job Number** 22123279 **Job Category** Rooms & Guest Services Operations **Location** W Doha, West Bay, Zone 61, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position directs and works with managers and employees to carry out procedures ensuring an...

**Additional Information** **Job Number**25008663 **Job Category**Rooms & Guest Services Operations **Location**Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** This position that is responsible for leading...

**L1 Service Desk Agents** **Key Requirements**: - High school diploma or equivalent (bachelor’s degree in IT or related field is a plus - Arabic and English speaking (Fluent and Mandatory) - This function requires working in 24x7, Service Desk environment ( may include nights, weekends, and public holidays) - Familiarity with ticketing systems (e.g.,...

We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their stay. Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry,...

Strong problem-solving abilities to diagnose and resolve customer issues. - Excellent written and verbal communication skills, with a keen focus on effective customer service. - Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients. - Hands-on experience with...

**Job Number** 22216058 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Doha, P.O. Box 23400, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...

**Job Number** 22179944 **Job Category** Rooms & Guest Services Operations **Location** W Doha, West Bay, Zone 61, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff...

As a IT Support Team Supervisor at Asgatech, you will be responsible for managing a team of IT professionals who provide technical support to clients. Your responsibilities will include managing and coordinating urgent and complicated support issues, acting as the incident manager in major incidents, and developing and mature phone & email ticket escalation...

1)Network Engineer(CCNA/CCNP) with 2 Years of Experience 2)Service desk Agent (ITIL 3 or 4) Ability to Commute: - Doha (required) Ability to Relocate: - Doha: Relocate before starting work (required)