Itsm Consultant

7 months ago


Doha, Qatar SFAI Qatar Full time

We are Hiring ITSM Consultant - Change Management
- Assess and update CM process according to the new ITSM streamline process
- Establishing the CM process links (Input/Output) with Project management process
- Manage change request for small projects according to the PMO agreed timeline
- Establishing the CM process links (Input/Output) with the new Realis Management process
- Revise and update change predefined tasks
- Resolving any cross-functional (departmental) issues
- Ensuring consistent execution of the process across the organization
- Monitoring, measuring, and reporting on the effectiveness of the process to senior management
- Review and validate the CM process related CSI records
- Work with CM module support team to implement and test the agreed enhancement

**Educational Qualification**
- Bachelor’s degree in Engineering / Computer Science or related fields
- ITIL 3 foundation certification
- ITIL 3 Practitioner certification
- ITIL 3 Intermediate certifications
- ITIL 4 foundation certification

**Required Professional Qualifications/Skills**
- 10 years of experience with Change management
- Ability to use ITSM tools BMC-Remedy and Helix
- Ability to balance multiple concurrent activities and manage time efficiently
- Possession of excellent oral and written communication skills
- Quality assurance and quality control
- Experienced in using Microsoft Office, MS Visio, and MS PowerPoint

**Salary**: QAR27,000.00 per month


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