Workshop Support Agent

3 weeks ago

Doha, Qatar Qatar Airways Full time

About the Role

Monitors, records, reports and controls the entrance and departure of all Ground Support Equipment (GSE), fleet vehicles and non-motorized equipment (NME), staff and visitors, at the GSE Maintenance Facility.

Operational
- Acceptance of all types of Ground Support Equipment (GSE), fleet vehicles and non-motorized equipment (NME) entering the GSE Maintenance Facility.
- Uses automated maintenance data systems to initiate the repair order process by creating of job cards.
- Answer telephone calls to take messages, answer questions, and provide information.
- Allocation of GSE, fleet vehicles and NME to specified areas within the facility and management of parking area by guiding drivers/operators.
- Timely notification to management on GSE entrance and departure activities, as an awareness if more equipment reported to workshop.
- Escort visitors to specified locations at the GSE Maintenance Facility, if required in accordance to supervisor guidance.
- Notify management in cases of irregularities such as the presence of unauthorized persons, or unusual occurrences such as equipment or property damage, or emergencies.
- Generate reports on GSE repair history from software used at engineering to record GSE entry/Exit, whenever required
- Control all filing and archiving of job-related paperwork and reports to ensure a clear audit trail which can be clearly followed and proven to any auditor.
- Ensures that all work performed or activities that occurred during the work shift are accurately documented and forwarded to workshop office at the end of the shift or otherwise as instructed by management.
- Practices good housekeeping and safety at all times.
- Completes all other tasks assigned by the supervisor in a timely manner without sacrificing quality and safety.
- Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

**Qualifications**:
About You
- High School Qualification with Minimum 1 year of job-related experience OR Bachelor’s Degree or Equivalent with No prior job-related work experience
- Essential: Exceptional communication, computer, and organizational skills.
- Exceptional follow-through and follow-up skills.
- Preferred: Previous work experience in Workshop environment.
- 03 years of job-related experience.
- Home Country Driving license

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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