Customer Relation Manager

5 days ago


Doha, Qatar Agent Project Group Services Full time

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

**Responsibilities**
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities

**Requirements and skills**
- Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field

**Salary**: QAR2,500.00 - QAR3,000.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)



  • Doha, Qatar Qatar Airways Full time

    In this interesting role, you will be tasked to build and maintain an ongoing level of collaborative engagement with key QACC customers, both airlines and non-airline accounts. The role is responsible for building trusting relationships with clients and protecting the QACC brand by presenting, maintaining and cultivating a positive partnership image. The...


  • Doha, Qatar Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...


  • Doha, Qatar JOB HUB GLOBAL Full time

    **Job description** **Job Title**:Customer Relation(CRM) Executive **Required**: Native Arabic Speaking and English **Preferred**:CRM software knowledge **Location**: Barwa Commercial Avenue, Doha, Qatar **Working Days**: 6 Days/Week ( Saturday to Thursday) **Working Hours**: 8 Hours/Day **Contract**:06 months (extendable) **Job Summary**: **Key...


  • Doha, Qatar Al Dar Events Full time

    We are looking for a Customer Relation Officer with good proven experience to join our team. In this role, you will serve as the main point of contact for clients and are responsible for addressing their inquiries, answering there queries, and ensuring they have a positive experience with the company. **Responsibilities**: - Respond to customer inquiries...


  • Doha, Qatar The Road Real Estate Full time

    Urgent Hiring (Must be Available in Qatar) - Job Position: (Customer Service/ Public Relation) Preferably Who can join Immediately **(ARAB NATIONALITY ONLY).** - Requirements:_ 1-Minimum 5 years of relevant experience as Customer Service/ Public Relation. 2-Must be experienced in Facility Management / Hotels. 3-Good Knowledge in dealing with...


  • Doha, Baladīyat ad Dawḩah, Qatar International Academy for Intercultural Development Full time

    Job OverviewWe are seeking a highly motivated and client-focused professional to join our team at the International Academy for Intercultural Development. The ideal candidate will have 2-5 years of experience in customer relations or a similar role.


  • Doha, Baladīyat ad Dawḩah, Qatar Adecco Careers Full time

    About the RoleWe are seeking a highly motivated Customer Service Representative to join our Adecco Careers team. In this position, you will work closely with customers, addressing their concerns and providing solutions to ensure their satisfaction.Key Responsibilities:• Draft contracts and reports as requested by management.• Maintain accurate records,...


  • Doha, Qatar Vistas Global Full time

    **We are looking for the Customer Relations Representative.** - Graduates with good communication - **Minimum experience required is 3 - 5 years within insurance preferably medical insurance**: - Understanding of customer and market scenario. **Responsibilities**: - Retention of current business by ensuring, - Promptly Attending to members, providers’...


  • Doha, Qatar JOB HUB GLOBAL Full time

    We are seeking a **Customer Relations Executive** for our client, a distinguished leader in the **automotive trade sector.** Known for their expertise in sourcing and delivering top-quality vehicles, this client has built a strong reputation for excellence, innovation, and a deep commitment to customer satisfaction. Their unmatched experience in the...


  • Doha, Qatar Rise Group QATAR Full time

    Position**:(FEMALE ONLY)** **Restaurant Guest Relations Officer / Customer Service Officer / Guest Experience Expert** Salary**:QAR 4,200++ or QAR 6,000 (Full Package / All In)** - ++ FREE transportation and shared room accommodation_ **Duties and Responsibilities**: - Warmly welcome guests upon arrival and ensure a smooth and pleasant check-in process. -...


  • Doha, Qatar InfoTech Pioneers Full time

    Serve as the lead point of contact for all customer account management matters - Build and maintain strong, long-lasting client relationships - Negotiate contracts and close agreements to maximize profits - Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors - Ensure the timely and successful delivery of our...


  • Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23009747 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations, ensuring...


  • Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23192933 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...


  • Doha, Qatar Discover Arabia Full time

    **Job Title: Tourism Marketing Specialist** **Position Overview**: contact number +974 71100210 (whats app only no calls) **Responsibilities**: 1. **Client Engagement**: - Proactively engage with existing clients to maintain strong relationships and address their needs. - Provide information about our tourism offerings, packages, and services to potential...


  • Doha, Qatar Marriott International, Inc Full time

    **Job Number** 22217810 **Job Category** Rooms & Guest Services Operations **Location** West Bay Doha Autograph Collection, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the...


  • Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23015180 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Doha, P.O. Box 23400, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the highest levels of hospitality...


  • Doha, Qatar Noir Full time

    Job Title**:Restaurant Guest Relations and Customer Service Officer** **Company Profile**: We are a multi-awarded, high-end cafe renowned for its exceptional coffee, exquisite pastries, and unparalleled service. We are dedicated to providing our discerning clientele with a truly luxurious and memorable cafe experience. Our commitment to quality and...


  • Doha, Qatar APTUN Full time

    We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. Customer Relationship Manager Responsibilities: Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving...


  • Doha, Qatar Parsons Full time

    **Minimum Clearance Required to Start**: Not Applicable/None **Public Relations Manager (Arabic Speaker)** **Doha, Qatar** **Responsibilities**: - Responsible for communication, social media, deliver press releases and create promotional material, dealing, handling and resolving conflicts, feedback, complaints from the public and residents pertaining to...


  • Doha, Qatar Qatar Airways Full time

    About the role - Manage the assigned QAS passenger services sections includes but not limited to (Check In, Boarding/VIP/QROC/PDA/INAD/ PRM/ Porterage /lost & found / Baggage ) operations and oversee the operational and administrative requirements in order to deliver high standard of service to QAS Customers consistently. - Seek and capitalize on...