Credit Supervisor

4 weeks ago

Doha, Qatar voco Full time

Setting and regularly reviewing credit limits for both in-house guests and City Ledger balances.
- Checking updated remarks given by Front Office staff and following up any discrepancies with Front Office Manager.
- Following up on the collection of Returned Cheques, Credit Cards Charge Back; Skipper Accounts.
- Reconciling accounts receivable trial balances with the general ledger accounts each month and to ensure accurate ageing.
- Ensuring maintain supporting documents of all advance deposits.
- Handling clients' queries promptly, professionally and efficiently.
- Ensuring check room rates charged to travel agents are in accordance with the contract.
- Checking if the bills are attached with proper covering details e.g. authority letter, vouchers, or any other relevant documents supporting the charges before dispatching to customer.
- Delivering invoices and ensuring that the person concerned is in receipt of the same.
- Analyzing trends in Accounts Receivable balances or significant changes in payment pattern and to recap major collection problems for the monthly credit meetings.
- Conducts credit investigations, so that an intelligent appraisal of customer’s worth, character and ability to pay may be ascertained to justify extension of credit.
- Responsible for maintaining the debitor's ledger; Regular review of the aged trail balance, Collection calls, Identifying and following upon doubtful accounts.
- Reconcile all credit card charges.
- Post all payments received daily.
- Clear city ledger accounts at month-end.
- Resolve all account queries.
- Schedule and chair the monthly credit meetings.
- Track advance deposits.
- Review the high balance report daily and follow upon any problems or doubtful accounts.
- Daily review Accounts Receivable ledger, monitor incoming cheques.
- Attend rundown meetings and advise on account set-up or any necessary payment plans.
- Initiate collection action for overdue accounts and prepares for legal action those accounts necessary.
- Reply to customer queries and send copies of accounts
- Reconciliation's and rebates.
- Liaise with Credit Card Companies
- Follow up collections of accounts receivable regularly in a firm but diplomatic manner, calculated to produce results and at the same time maintain good relations with the customers.
- Recommends write - off of un-collectable accounts with supporting document of legal correspondence or notification from right sources.
- Reports immediately any unfavorable information received affecting a customer’s credit standing, so that appropriate actions may be taken.
- Ensure that voco® Doha West Bay Suites policies and procedures granting of credit are observed.
- Attend Monthly Credit Meeting and maintains updates the list of travel agents which are blacklisted and/or prepayment basis.
- Complies with voco® Doha West Bay Suites Credit policy.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues. Let’s Go Further Together.

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