Ict Technician

1 week ago

Doha, Qatar قطر للطاقة Full time

**Company**
QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable

development,utilization and monetization of oil and gas resources in the State ofQatar. In its efforts to become one of the

best national energycompanies in the world, QatarEnergy's activities and those of itssubsidiaries and joint ventures,

encompass the entire spectrum of theoil and gas value chain locally, regionally, and internationally. Theyinclude the

exploration, refining and production, marketing, and sale ofoil and gas, liquefied natural gas (LNG), natural gas

liquids(NGL), gasto liquids (GTL) products, refined products, petrochemicals,fertilizers, steel and aluminum. As an

integrated corporation,QatarEnergy's activities also include marketing and sale of oil and gasand other various products.

QatarEnergy's operations and activities areconducted at various onshore locations, including Doha, Dukhan and

theMesaieed and Ras Laffan Industrial Cities; and at various offshoreareas, such as offshore oilfields production stations,

drillingplatforms, Halul oil export island, and the North Field, which is thelargest single non-associated gas reservoir in the

world covering anarea of 6,000 square kilometers. The utilization of this field’s massivereserves has become a primary
national goal to continue the developmentand prosperity of the country. QatarEnergy pays the utmost attention tothe health

and safety of its employees, contractors, visitors and thelocal communities where it operates. From drilling to

construction,operations to decommissioning, QatarEnergy's health, safety andenvironment policy forms an integral part of

the corporation’s dailybusiness and long term planning. QatarEnergy is committed to contributeto a better future by meeting
today’s economic needs, while safeguardingour environment and resources for generations to come. Thriving oninnovation
and excellence, QatarEnergy is bound to the highest levels ofsustainable human, socio-economic, and environmental

development inQatar and beyond.

**Department**
INFORMATION & COMMUNICATION TECHNOLOGY

**Primary purpose of job**
This position requires post-holder to be part of a team, and perform all tasks assigned to deliver top class service to our

customers.

Providing 1st and 2nd line IT technical support to resolve user and operational problems according to the agreed Service

Level Agreements to enhance user satisfaction level.

Supporting and maintain PCs and peripherals.

Carry out diagnostic troubleshooting by selecting and using appropriate technical references.

asset.

Maintaining a high level of customer service for all support queries

Act as first line security response resource and execute emergency procedures.

**Experience & Skills**:

- Minimum 5 years post-diploma experience in installing and supporting Desktop environment and equipment in an
enterprise environment (Oil and gas organization is preferred)
- 3+ years of experience in PCs, peripherals and Application Support.
- Industry certification in major IT products, e.g. A+, Microsoft, Cisco, ITIL..etc.
- Good communication skills (oral and written).
- Able to communicate technical details and instructions in plain, non-technical language.
- Excellent interpersonal and customer-service skills.

**Education**
Technical diploma in Computer Science, Computer Engineering/Electronics or equivalent).

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