Ict Service Desk Agent

2 weeks ago

Doha, Qatar Talent Pal Full time

**Company**
QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable

development,utilization and monetization of oil and gas resources in the State ofQatar. In its efforts to become one of the

best national energycompanies in the world, QatarEnergy's activities and those of itssubsidiaries and joint ventures,

encompass the entire spectrum of theoil and gas value chain locally, regionally, and internationally. Theyinclude the

exploration, refining and production, marketing, and sale ofoil and gas, liquefied natural gas (LNG), natural gas

liquids(NGL), gasto liquids (GTL) products, refined products, petrochemicals,fertilizers, steel and aluminum. As an

integrated corporation,QatarEnergy's activities also include marketing and sale of oil and gasand other various products.

QatarEnergy's operations and activities areconducted at various onshore locations, including Doha, Dukhan and

theMesaieed and Ras Laffan Industrial Cities; and at various offshoreareas, such as offshore oilfields production stations,

drillingplatforms, Halul oil export island, and the North Field, which is thelargest single non-associated gas reservoir in the

world covering anarea of 6,000 square kilometers. The utilization of this field’s massivereserves has become a primary
national goal to continue the developmentand prosperity of the country. QatarEnergy pays the utmost attention tothe health

and safety of its employees, contractors, visitors and thelocal communities where it operates. From drilling to

construction,operations to decommissioning, QatarEnergy's health, safety andenvironment policy forms an integral part of

the corporation’s dailybusiness and long term planning. QatarEnergy is committed to contributeto a better future by meeting
today’s economic needs, while safeguardingour environment and resources for generations to come. Thriving oninnovation
and excellence, QatarEnergy is bound to the highest levels ofsustainable human, socio-economic, and environmental

development inQatar and beyond.

**Department**
INFORMATION & COMMUNICATION TECHNOLOGY

**Primary purpose of job**
Support the delivery of high-quality customer service, focused technical support, and provide timely and accurate problem

resolution to a wide range of complex technical issues, to achieve high level of user satisfaction.

**Experience & Skills**
- Minimum 5 years’ experience in the Service Desk area using any popular ITSM solution.
- Ensure the end-to-end customer experience and provide a single point-of-contact for the QatarEnergy’s Staff and its

Subsidiaries’ regarding IT issues and requests.- Provide technical support over the phone, good phone skills, professional demeanor, previous customer service

experience strongly desired.
- Handle constantly changing flow of traffic and remain productive during slow times and multitask effectively during busy

times in support of the Division business objectives.
- Identify technical issues/problems and assess magnitude to ensure the right solution is applied using established

procedures, guidelines, and technical experience.
- Carry out diagnostic troubleshooting by selecting and using appropriate technical references.
- Ability to multi-task, handle multiple high-priorities, balance priorities
- Assume ownership of incidents and requests escalated by Service Desk Specialists
- Must be able to work effectively independently, or as a member of a team
- Exercise patience and professionalism during stressful situations.
- Ability to work with or without direct supervision.
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Identify alternative solutions to resolve non-standard problems.
- Escalate issues to higher level support within the ICT department.
- Constant contact with business users to discuss support requirements, service, and training.
- Work closely with ITC Directorate personnel to discuss directions, users’ needs, and issues related to support.
- Excellent communication skills.
- Provides after hours and on-call support as needed.
- Work on standby and shift duties when needed.
- Provide Desktop Support as Site Technician when needed.
- Team player.
- Strong knowledge of Microsoft based operating systems and Microsoft Office.
- Be able to provide basic Mobile support for QatarEnergy users.

language.
- Strong analytical skills.
- Ability to solve problems.
- Able to communicate technical details and instructions in plain, non-technical language.
- Strong comprehension of desktop hardware and troubleshooting
- Be able to perform remote desktop troubleshooting

**Education**
- Technical diploma in Computer Science, Computer Engineering/Electronics or equivalent.
- Minimum 3 years post-diploma experience in installing and supporting desktop systems in a distributed environment.
- Recognized IT Certifications (A+, Microsoft Specialist Certification Wind

  • Service Desk Agent

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    We are HiringSERVICE DESK AGENTTEMPORARY POSITION: to join ASAP until 31 DEC 2023 contract ONLYQID: must be under Family Sponsorship or Freelance ONLYSalary: 7,150 QAR per month/full packageThe Service Desk Agent reports to the Lead – Service Desk. S/he is the first line support and single point of contact for all Sidra Medicine employees in a 24/7...

  • Ict Service Desk Agent

    4 weeks ago

    Doha, Qatar قطر للطاقة Full time

    **Company** QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable development,utilization and monetization of oil and gas resources in the State ofQatar. In its efforts to become one of the best national energycompanies in the world, QatarEnergy's activities and those of itssubsidiaries...

  • Guest Services Agent/ Front Desk

    3 weeks ago

    Doha, Qatar Gloria Hotel & Suites Full time

    We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their stay. Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry,...

  • Network Engineer/service Desk Agent

    2 weeks ago

    Doha, Qatar AL FARAH CONTRACTING Full time

    1)Network Engineer(CCNA/CCNP) with 2 Years of Experience 2)Service desk Agent (ITIL 3 or 4) Ability to Commute: - Doha (required) Ability to Relocate: - Doha: Relocate before starting work (required)

  • L1 Service Desk Agents

    3 weeks ago

    Doha, Qatar Lanco Engineering & Contracting WLL Full time

    **L1 Service Desk Agents** **Key Requirements**: **. 2-3 year of exp in Technical support or L1 Support role.** - High school diploma or equivalent (bachelor’s degree in IT or related field is a plus - Arabic and English speaking (Fluent and Mandatory) - This function requires working in 24x7, Service Desk environment ( may include nights, weekends, and...

  • L1 Service Desk Agents

    3 weeks ago

    Doha, Qatar Lanco Engineering & Contracting WLL Full time

    **L1 Service Desk Agents** **Key Requirements**: - High school diploma or equivalent (bachelor’s degree in IT or related field is a plus - Arabic and English speaking (Fluent and Mandatory) - This function requires working in 24x7, Service Desk environment ( may include nights, weekends, and public holidays) - Familiarity with ticketing systems (e.g.,...

  • Front Desk Agent

    2 weeks ago

    Doha, Qatar CANDIDZONE Technologies Full time

    We are hiring Front Desk Agent to work under our reputed client in Qatar. **Minimum requirements**: - 1 to 2 years of relevant experience - Between 20 - 30 years old - Bilingual (English & Arabic) - Transferable visa with a valid QID/ NOC - Salary plus duty meal, accommodation and transporation. **Interested applicants**:forward the CV's through WhatsApp...

  • Front Desk Agent

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Full time

    The Four Seasons Hotel Doha offers a unique opportunity to work in a world-class hospitality environment.Company OverviewWe are committed to delivering exceptional guest experiences, exceeding expectations and making unforgettable memories.Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As the first...

  • Front Desk Agent

    7 hours ago

    Doha, Qatar B Holding Full time

    Hiring for Front Desk Agent for the shopping mall, - female, presentable, with good communication & problem solving skills. - Daily tasks are helping customers with their inquires about location of the shops, restaurants, discounts, related to the mall. - 6 working days, 1 day off (floating, as per the schedule) - previous experience as a receptionist of...

  • Call Desk Agent

    2 weeks ago

    Doha, Qatar Live Connections Full time

    **With customer service experience**: - **With at least facilities or engineering industry experience** A Call Desk Agent is in charge of answering customer calls, listening to their concerns, and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need. **Job Types**:...

  • Customer Service Agent

    2 weeks ago

    Doha, Qatar Smart Resourcing International (SRI) Full time

    Reputed Client of Smart Resourcing International Doha, QatarOne of our reputed client in Qatar Customer Service Agent (Ground Services) **The Customer Service Agent will support the operation by providing a five-** **star service to all passengers and help create an enjoyable airportenvironment for customers whilst travelling. You will ensure that...

  • Ict Service Desk Agent

    7 hours ago

    Doha, Qatar قطر للطاقة Full time

    **Company** QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable development,utilization and monetization of oil and gas resources in the State ofQatar. In its efforts to become one of the best national energycompanies in the world, QatarEnergy's activities and those of itssubsidiaries...

  • Front Desk Agent

    2 weeks ago

    Doha, Qatar Millennium Hotel & Millennium Central, Doha Full time

    As a Front Desk Agent for Millennium Central Doha, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate...

  • Front Desk Agent

    7 hours ago

    Doha, Qatar Millennium Place Doha Full time

    As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle...

  • Front Desk Agent

    3 weeks ago

    Doha, Qatar Qatar Airways Full time

    We have an incredibly exciting opportunity to join our dynamic team at the Oryx Airport Hotel as a Front Desk Agent. The Oryx Airport Hotel is located at Hamad International Airport (HIA) and is operated by Dhiafatina Hotels, a wholly-owned subsidiary of the Qatar Airways Group. Our hotel was nominated for the best Airport Hotel at the Skytrax 2020 World...

  • Senior Member Service Desk Agent

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    As Senior Member Service Desk Agent, you will be responsible for offering all Privilege Club related services in a 24/7/365 environment to Privilege Club members. The role will assist members with their queries related to their QRPC accounts and provide a one-stop solution for members regarding award booking, upgrades, ticketing and other Privilege Club...

  • Front Desk Agent Professional

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Job DescriptionWe are seeking a highly skilled and experienced Front Desk Agent to join our team. The successful candidate will be responsible for greeting and checking-in guests, responding to their queries, and resolving any issues that may arise during their stay. This role requires excellent communication and interpersonal skills, as well as the ability...

  • Front Desk Agent at The Plaza Doha LXR Resorts

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Hotels Full time

    A Front Desk/Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from checkin through checkout and complete audits as required.What will I be doingAs Front Desk/Guest Service Agent you will serve on the Front Office Team to provide services for Guests to contribute to an overall exceptional experience...

  • Customer Service Agent for The Shopping Mall

    3 weeks ago

    Doha, Qatar B Holding Full time

    Hiring for Customer Service Agent for the shopping mall. Female Available in Qatar, with Valid QID and Transferable visa (with NOC), ready to join immediately Experience in customer service, reception, front desk min 3 years 6 working days (shifts: morning, evening) / 1 day off (floating) **Job Types**: Full-time, Permanent Ability to...

  • Front Desk Associate

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Al Makki Real Estate Full time

    We are seeking a highly skilled Front Desk Associate to join our team at Al Makki Real Estate. In this role, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting the activities of our real estate agents.Main ResponsibilitiesAnswer phone calls and direct them to the appropriate department or agent,...