Waterpark Operations Support Manager

4 weeks ago

Doha, Qatar RIXOS RIXOS DOHA QETAIFAN ISLAND Full time

**Rixos Qetaifan Island North**

Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Icon Tower is the world’s highest tower of its kind, reaching 82 metres.

**Waterpark Operations Support Manager**

Under the direction of the Operations Manager, the Operations Support Manager manages one of multiple departmental responsibilities, including Administration, Training, or Operations.

They will manage these processes with the objective of providing a safe, friendly experience for waterpark guests, and a fair working environment for employees.

**What’s in it for you**:

- Be part of a unique and complex resort in Qatar
- Take advantage of opportunities to be recognized for your professional contributions
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world

**What you will be doing**:
**General**
- Support the Operations Manager with the management of Aquatics department and park operations
- Develop, implement, and improve department processes
- Specialized responsibility over Administration, Training, Operation, and Risk Management
- Coach and counsel employees

**Administration**
- Onboard employees to familiarize them with basic processes and safety practices
- Manage employee scheduling
- Manage inventory of office supplies

**Training**
- Perform employee training for lifeguarding, slide dispatch, guest service
- Manage certification and renewal of employee licenses
- Manage ongoing training
- Manage inventory of training supplies and equipment

***Operations**
- Manage day-to-day lifeguard operation
- Train frontline supervisors
- Develop current and future leadership
- Oversee Slide Testing and Pool Cleaning teams
- Manage internal auditing program
- Manage inventory of operational equipment

**Risk Management**
- Respond to guest or employee incidents. Cooperate with Health & Safety/Security to document and investigate incidents
- Provide First Aid within scope of training and/or escort distressed party to Medical Providers
- Manage inventory of first aid supplies

**Other Responsibilities**
- Attend all briefings, meetings and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Understand resort emergency procedures
- Perform other reasonable duties as assigned by management

**Your experience and skills include**:

- Minimum
- Experience
- 2 years of lifeguard experience
- 2 years of supervisory experience
- Current or previous experience as a lifeguard instructor within programs such as Ellis & Associates, StarGuard ELITE, or American Red Cross
- Skill
- Excellent reading, writing, and oral proficiency in English language
- Professional competency in MS Excel, Word, & PowerPoint
- Preferred
- Experience
- Combined 7 years of experience utilizing the Ellis & Associates Program, including experience as a front-line lifeguard as well as direct supervision of lifeguards
- Operational experience managing lifeguard headcounts over 20 and frontline leadership
- Practical experience in two or more areas of waterpark operation, including Administration, Training, Operations, and Risk Management
- Prior experience as a lifeguard instructor within the Ellis & Associates program

**Your team & working environment**:
At Accor, we are Heartists

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding

**Our Commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, and dare to challenge the status quo
**#BELIMITLESS

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