Revenue Optimization Specialist
4 days ago
As a key member of the Millennium Hotels and Resorts MEA team, the Reservations Manager plays a vital role in overseeing the hotel's reservations department.
The successful candidate will be responsible for leading a dynamic team to maximize room revenue through efficient booking processes.
- **Leadership Role**: Supervise and lead the reservations team to achieve exceptional results.
- **Strategic Planning**: Develop and implement reservation strategies to optimize room revenue and drive sales growth.
- **Inventory Management**: Monitor and manage room inventory and availability across distribution channels to ensure seamless guest experiences.
- **Booking Efficiency**: Ensure accurate and efficient booking processes for guests and travel partners, minimizing errors and maximizing revenue.
- **Collaboration**: Work closely with sales and marketing teams to drive room reservations and revenue growth.
- **Technology Utilization**: Leverage reservation management software and tools to streamline bookings and enhance customer satisfaction.
- **Data Analysis**: Analyze booking trends, occupancy, and revenue reports to inform data-driven decisions and optimize performance.
- **Training and Development**: Train and mentor the reservation team in providing exceptional customer service and ensuring compliance with company policies.
- **Guest Relations**: Address reservation-related inquiries and concerns from guests and travel partners, resolving issues promptly and professionally.
- **Group Reservations**: Manage group reservations and negotiate group rates when necessary, ensuring mutually beneficial agreements.
- **Performance Reporting**: Prepare and present reservation reports and performance metrics to the head of Revenue, highlighting areas for improvement and success.
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