Digital Channels Senior Manager

2 months ago

Doha, Qatar Vodafone Full time

As a bold global technology leader, our products and services touch the lives of millions, as well as lending a huge helping hand to some of the country’s most crucial organisations. From contactless payments to connecting emergency services, our technology delivers some truly exciting initiatives, not to mention the incredible connections we make on a global level every single day. We rely on the brightest sparks to help us deliver new innovations. So if you believe, like we do, that technology can help us imagine, create and realise a more connected future - then we need you to help us achieve that goal We’re focused on building the best network, providing a knockout digital experience and giving back the very best to our customers. Not bad for a company you thought was just a mobile network provider, right? We’re here to prove we’re no one trick pony and our technology reach goes way further than you imagined. Read on to find out just how far....

Role Purpose:
To lead technical teams working on digital channels development and operations. The person on the role is to be responsible to deliver Vodafone Qatar business requirements related to Mobile Applications, Portals, Chabot, and other digital channels and make operational activities of digital channels in DevOps model. In addition, role executes agile delivery calendar for non-digital telco channels.

This role will technically lead the discovery of new and emerging digital technologies and form a viable ecosystem of partners with proven track record in delivering digital solutions for customers - from conceptualization to delivery to operations.

With us you will:

- Lead the digital channels development teams (onsite and offshore) to deliver Vodafone Qatar digital domain strategy and roadmap.
- Track team development activities and ensure implementation timelines are successfully achieved.
- Act as design authority for any domain related solutions with cooperation of solution architects.
- Collaborate with business units to define and implement their digital ambitions by supporting their innovative products and first-class customer experience.
- Adopt Agile and DevOps best practices and injecting them in the core of delivery DNA.
- Manage current vendors working with Vodafone in digital domain and support onboarding new vendors.
- Lead and provide required support on optimum budget spendings for onsite/offshore workforce utilization in order to fulfil business requirements.
- Create and maintain capacity plans for all digital channels accommodated with business plans and forecast.
- Manage agile delivery streams of non-digital channels and perform any additional project, task or activities assigned/delegated by head of department.

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