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Cargo Operations Control Manager

4 months ago

Doha, Qatar Qatar Airways Full time

**About the role**

The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.

To support our VISION 2027 roadmap, we are looking for talents - the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.

Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027.

We are pleased to announce this incredibly exciting opportunity to be part of **Qatar Airways**

**Cargo Operations team** as a **Cargo Operations Control Manager** in our office in **Doha.**

Join the **#MovedByPeople** family and leave a mark as part of **Cargo Operations**.

This role is responsible to develop, roll-out and manage day-to-day operations to ensure effective and efficient Operations Support Centre in Doha responding 24x7 to all operations related queries from Doha and the network stations, within the stipulated timeframe. It is also responsible to build a competent team to man the 24x7 support centre, develop and ensure processes, procedures and internal controls to maintain QR standards. Responsible to provide frequent reports to the Management through metrics reporting to ensure data driven decision making to support the business strategy.

Some of the tasks include:

- Design and implement control structures, governance, and measures interpreting policy and standards requirements to proactively implement a best-in-class 24x7 operations support center environment.
- Assess operational risks required to be managed by the 24x7 operations support centre and provide recommendations to the Management on changes required to the structure and scope of the operations support centre department.
- Design a master operating plan and procedures for the department considering all the operational and non-operational requirements with key focus on safety, quality and efficiency.
- Assess emerging/material risks, identify trends and remediate control issues.
- Identify resource requirements considering the different operations streams in scope, number of queries, engagement times, complexity of queries and develop plans to ensure deployment of competent resources in the operations support centre to cover a 24x7 operations.
- Identify and document competency requirements, essential to perform the support centre job functions.
- Identify, develop and implement a comprehensive training and familiarization protocol for the department in coordination with relevant departments to meet the competency requirements applicable to the profile.
- Identify, evaluate and coordinate for the availability of the required office/IT infrastructure required for the efficient functioning of the department.
- Develop, communicate and monitor internal KPIs for the department with key consideration on the quality and promptness of the response.
- Continuously evaluate the performance of the operations support centre and execute strategies to enhance efficiency and quality.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
**About you**
- Bachelor’s degree with a minimum of 6 years of job-related experience
- Proficient experience in Air Cargo Operations
- Experience in Aircraft Weight & Balance
- Knowledge of handling dangerous goods
- Proficiency in security matters associated with Aircraft Operation, Ground Handling and Cargo Operation
- Capable to drive Change Management with strong analytical skills
- Good computer skills (Microsoft Office Package)
- Excellent spoken and written English language skills

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set t