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Customer Relations Officer
1 week ago
**Job Summary**:
The CRM Officer is responsible for managing the company's customer relationship management system to ensure the effective handling of customer interactions, data management, and support of marketing and sales efforts. This role involves data analysis, customer segmentation, and collaboration with various departments to optimize customer engagement and satisfaction.
**Key Responsibilities**:
- Handle inbound and outbound calls promptly and professionally, providing assistance and resolving customer inquiries.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Utilize CRM software to manage client interactions and maintain accurate records.
- Build and maintain strong relationships with clients to ensure satisfaction.
- Collaborate with other team members and departments to ensure swift resolution of customer issues
**Qualifications**:
- Related work experience
- Data analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
**Experience**:
- CRM/Call Center: 1 year (required)
**Language**:
- English and Arabic (required)
Preference:
Pay: From QAR3,000.00 per month
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