Training Officer

2 weeks ago

Doha, Qatar Driving Academy Full time

**Training Officer**

**Job Purpose**:
Responsible for identifying all company staff training and development needs, and for planning, organizing and overseeing appropriate delivery of internal and external training courses to meet staff development objectives continuously review employee performance reports and coordinate the delivery of effective programs through training courses and suitable materials by himself or outsourcing trainees to improve staff performance and productivity especially for operation department.

**Duties and responsibilities**:

- Ensure all members of staff, new and existing within operation department and external too, are aware about company rules and regulations.
- Organize the training include: review the list of participants, distribution of materials and training, monitor and support trainees in the training.
- Coordinating and follow-up with department managers especially operation department to get the training needs of the staff as per PA analysis and line managers' recommendation.
- Participate in appraisal process and identify personal training and development needs as per TNA forms.
- Maintain TNA after gathering the information and data.
- Maintain records of all in-service training received to include:

- Course title
- Course material
- Course learning outcome
- Delivery hours of course
- Course delivery dates
- Names and addresses of staff utilized for each topic
- A roster of enrolled trainees documenting class attendance
- Provide high quality professional training professional training course and materials about hygiene, upselling and customer services
- Discuss any staff training needs when necessary
- Develop and maintain a high level personal understanding of importance of training benefits between the staff.
- Handle and control the soft skills training programs of staff in different levels and make sure that these soft skills courses been given to staff regularly at least two time yearly like time management, communication skills, problem solving, change management, leadership skills, and customer satisfaction.
- Ensure that activities are in line with divisional and corporate objectives.
- Identify personal development requirements in order to maintain position skills and knowledge to carry the job responsibilities.
- Evaluate the trainees during training programs.
- Arrange technical training programs for staff specially in operation department for HCCAP, control wastage and Baladiya standard with the coordination of Executive Chef, Operation Director and Brand Head Chef.
- Organize external training courses
- Contact without source trainer
- Arrange training program as per employees' needs and Managers' recommendations
- Create procedures for employees, Management who are appointed for the training.
- Evaluate the learning outcome of training programs
- Get the document certificates with photo
- Visit the branches at least 2 times monthly to monitor the actual performance of the staff on the ground
- Use of training forms and manual
- Monitor and designate presentations of staff during course deliveries and prepare written evaluation on their performance and suitability for assigned job assignments
- Write a report when needed
- Contribute to the team effort by accomplishing results as needed.

**Skills**:

- Communication skills
- Coaching
- Presentation skills
- Power Point skills
- Task Scheduler
- Creative Problem Solving
- Flexibility skills
- Following-up skills
- Conflict resolution and negotiation

**Education**:University Degree

**Years of Experience**:4-5 years

Ability to Relocate:

- Doha: Relocate before starting work (required)

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