Reservation Supervisor

6 months ago

Doha, Qatar Rosewood Hotel Group Full time

**General Information**:

- Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Sales & Marketing- Job Type- Full-time Permanent**WHO ARE WE?**

**About Rosewood Doha**
- Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine ultra-luxury hospitality for global citizens who crave a lifestyle of authenticity fused with modern luxury.- We will become one of the city’s most dynamic culinary destinations with a collection of innovative restaurants & lounges. We will transform ordinary events into extraordinary with sleek interiors and state-of-the-art technology. We will introduce a ground-breaking urban concept that delivers innovative and integrative solutions for personal transformation.**WHY JOINING US?**
- At Rosewood Doha, we are dedicated to creating an environment where passion meets purpose.- We believe we have the power to impact and enrich everyone’s life. Each day is full of opportunities to positively contribute to our associates, guests, and community.- Here, everyone belongs. We partner with you to Discover Your Calling, unlocking your true potential to excel in your career.- Together, we push the boundaries, discover the uncharted and bring hospitality to new heights.**YOUR IMPACT IN THIS ROLE**:
**Manage Reservation Operations**: Oversee and manage reservation operations, ensuring the efficient handling of guest inquiries, bookings, and modifications to maintain a seamless reservation process.**Lead Training and Development**: Lead training and development initiatives for the reservations team, equipping them with the knowledge and skills needed to deliver exceptional service and exceed guest expectations.**Enhance Guest Experience**: Collaborate with other departments to enhance the guest experience, providing personalized recommendations, anticipating guest needs, and ensuring special requests are accommodated seamlessly.**Drive Continuous Improvement**: Drive continuous improvement in reservation processes and procedures, implementing best practices, and leveraging technology to streamline operations and enhance efficiency.**About Us**:

- Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world’s pinnacle of private luxury living and contemporary style in Qatar.

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