Reservations Supervisor

6 months ago

Doha, Qatar Crowne Plaza Hotels & Resorts Full time

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues, and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha - The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

**Your day-to-day**:

- Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests
- Ensuring that the quality of reservation is maintained in terms of guest details, rates, payment methods, etc
- Planning and using efficient organizational skills to run the daily operation.
- To spot-Check reservations made the previous day and Check all VIP arrivals
- Understand seasonal and historical trends and work within them to ensure maximum occupancy and best room rates
- Identify new contacts, develop sales leads, and respond to sales opportunities to maximise revenue
- Produce written confirmation to all clients
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- To keep the department informed of all changes in the customer profile, rates, strategies, promotions and specials
- Maintain a high level of product and service knowledge about all IHG Hotels in our region
- Prepare and execute action plans that increase reservation sales and associated business
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no-show” reservations by investigating and recording of same
- Record special billing arrangements for groups and conventions
- Liaise with Front Office Manager or Finance department for all reservations requiring credit approval
- Maintain knowledge of special rates/ offers/ promotions
- Monitor reservation levels and inform Manager of current and future occupancy rates
- Prepare reservation related reports
- In the absence of the Manager, conducts shift briefings to ensure hotel activities and operational requirements are known to the team

What we need from you:

- Minimum 2-3 years experience with the same position in a 5-star hotel
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus
- Strong interpersonal and problem-solving abilities
- Good knowledge in dealing with computers and computer programs, including Microsoft Word, PowerPoint
- Ability to work on their own or in teams
- Positive attitude
- Flexibility to respond to a range of different work situations

**What you can expect from us**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our wellbeing

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the

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