Service Administrator

1 day ago

Qatar Industrial Scientific Corporation Full time

**Objectives**:
The Service Administrator will be based in Qatar and responsible for working in a team environment to fulfill the customer support activities including Shipping, Quoting, Order booking, invoicing and reporting for Sales, Service contracts and Rental Orders

**Essential duties and responsibilities**:
Mentorship

Ensure that all activities comply with ISC policies and government regulations

Develop and mentor with other members to ensure training and competency requirements are met as per ISC Service Operating guidelines

Coordination

Review and work in conjunction with the service team members

Work closely with the Service Technician Team to streamline spares management and provide exceptional customer service

Perform basic job duties as required in receiving and sending shipments on daily basis

Maintain documentation and records on Warranty claims, Inventory, Shipments - VDM

Order, Receive and Issue Spare Parts to Service Centers and keep Kanban Process

The person will be responsible to Receive & Dispatch of Shipments including Packing, Documentation and Unpacking of Spare and Instruments between Authorized service center and ISC service locations

Prepare the shipment and receiving of instruments needed for Trials and Events in the region

Work as directed for Order management, follow -ups and Invoicing. Keep and improve standard works and reporting all service operations in Qatar

Provides a weekly report on the order management of sales, rental and service orders

Handling inventory of Calibration gas stock as recommended by sales and service team

Technical Expertise

Prioritize of equipment on the dock as received by various carriers

Proper recycling of packaging materials

Safe handling and storage of gas cylinders

Processing of Warranty, iNet and rental equipment return shipments

Processing of iNet/warranty abuse equipment cases and inventory of spares

Pick and process customer orders as instructed by Service Technicians

RMA processing. Follow up with Forwarders, expedite shipments

Movement of repaired equipment from final charging rack for shipping pickup

Accurate entry of customer information into Oracle, Salesforce or iNet control/admin, including the processing of customer owned assets and rental equipment returns and related processes within Oracle

Work warehouse bin replenishment for spares and gas cylinders

Inventory cycle counting and resolution of discrepancies

All other duties as assigned including shipping assistance and material handling by Service Manager

Process Improvement

Ensure all policies, procedures and standards are being followed

Learn, update, review and promotion of Logistics SOP’s (Standard Work) and documentation on Warranties for ASC

Communicate process or product issues as necessary with Service Team Leaders

Proactively seek continuous improvement of Logistics Department processes (Kaizen), providing continual evaluation of the team’s processes/methods and enacting change as necessary to assure the most effective use of resources and equipment

Participate in departmental daily performance reporting - VDM

Maintain a clean, safe, and functional work area - 5S

**Qualifications**:
**Skills and work traits(required)**:
Commitment to safe work practice

Ability to plan and schedule work

Excellent communication skills in English, both verbal and written, with internal and external stakeholders

Very organized and capable of performing multiple tasks simultaneously

Strong interpersonal skills

Superior attention to detail and willingness to take ownership of and tasks

Ability to work well with others in a cross functional team under mínimal supervision

Experience in providing excellent customer service

Set a positive example and fulfill responsibilities with the highest integrity, ethics and professionalism

**Skills and work traits(preferred)**:
Kanban knowledge

Inventory management experience

**Technical Competencies (required)**:
Bachelor’s Degree or equivalent experience

Advanced computer and typing skills

Experience in manufacturing, assembly or repair/service environments

Demonstrated capability to work independently on complex and multiple projects requiring judgement to resolve problems with an exceptional customer success track record

**Technical Competencies (preferred)**:
knowledge of ISC Support Systems (Oracle, JIRA, Service Desk, iNet Systems, Salesforce, Windchill)

High degree of proficiency with MS Office Applications (Word, Excel, Outlook)

**Physical demands**:
**Note**: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to sit or stand for extended periods of time, reach with hands and arms, walk, talk, and actively

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