IT Help Desk Support

1 day ago


Doha, Qatar Hot & Cold International Consulting Full time

Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Determining the best solution based on the issue and details provided by customers
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Keep track of all requisitions on IT Ticketing System

**Education and Certifications**

Bachelor’s degree in information technology or a related field

**Experience /Skills**

At least four years of experience in a help desk environment required
- At least two years of experience in a leadership role
- Customer service experience required
- Ability to communicate clearly and concisely
- Strong customer service ethic
- Ability to prioritize and quickly resolve issues
- Excellent verbal communication skills
- Excellent analytical and problem-solving skills
- Effective prioritization and project management skills
- Team management skills

**Salary**: QAR2,000.00 - QAR3,000.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)


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