Reservations Services Agent

2 months ago

Doha, Qatar Mandarin Oriental Hotel Group Full time

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

**Main Responsibilities**
- Answer hotel’s main telephone number and connect guest and colleagues to the correct telephone extension
- Greet all callers with warm and sincere greeting
- Process and confirm guest reservations made by clients for Rooms, F&B and Spa
- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
- Ensure information provided to Guests is accurate and individualized
- Maintain established filing system for all correspondence and collate reports as required by Revenue & Reservations Manager or Assistant Manager

**Requirements**:

- Senior School qualification or equivalent
- Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
- A minimum 2-year experience in a hotel and or administrative position selling in hospitality
- Previous work experience in Reservations or Front Office
- Previous experience working in a 5-star hotel environment
- Prior experience with PMS system

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