Freight Operations Leader

4 weeks ago

Doha, Qatar Aramex Full time

**Job Title**

**Reporting To**

Freight Operation Team Leader

Freight Product Manager

**Department**

**Job Location**

Freight

Doha - Qatar

**Purpose of the Job
- Ensure the freight operations are running efficiently and effectively guaranteeing customer satisfaction

**Job Responsibilities
- Develop and maintain the relationship with suppliers (airlines, ocean lines, trucking suppliers, packing companies) for proper handling and competitive costing.
- Monitor the recovery and update for both export and import shipments on the FTS to ensure passing country freight audit.
- Ensure the freight market is always updated with the latest valid Air Export rates, local origin charges and local destination charges.
- Follow up with carriers to ensure shipments are received or dispatched as per set schedule.
- Daily follow-up with the operations team at the related various gateways.
- (airports, sea ports, land borders) to ensure incoming and outgoing shipments are recovered and delivered to the carriers in accordance to quality policies and procedures.
- Coordinate between the CMT and Brokerage teams on the status of the shipment’s under clearance.
- Daily follow-up to ensure all quality policies and procedures are implemented.
- Follow up with the dispatchers to make sure that all scheduled pickups and deliveries are done as needed.
- Ensure the proper implementation of corrective and preventive action plans in operations.
- Adhere to company HSSE, compliance and sustainability corporate policies and standards.
- Ensuring the effective performance of the freight team at the station.
- Setting KPI’s for direct reports and conduct annual performance reviews.
- Monitor the working schedule and attendance of the staff to ensure proper service during working hours.
- Monitor the performance of all operations supervisors to ensure all standards and procedures are being met.
- Ensure developing a successor.
- Identify and propose training for direct reports.
- Train, develop, mentor/coach direct reports.
- Train the operations members on the freight process and procedures.
- Facilitate the flow of information horizontally and vertically.
- Follows up on operations supplies and handles the stock management to reduce cost and abuse.
- Daily follow up on all outstanding duty collections for incoming shipments.
- Manage the time of all direct reports and outsourced staff to reduce overheads.

**Job Requirements (Experience and education)**
- Bachelor’s degree in business or any other related field.
- Proficiency in MS Office (Excel, Word, PowerPoint, and Outlook).
- At least 2 - 3 years’ experience, preferably in Freight Operation.
- Fluent in English & Arabic. Additional language a plus.
- Excellent interpersonal, negotiation and communication skills

**Company Overview**:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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