Parts Sales Executive Commercial Vehicle

3 weeks ago

Doha, Qatar Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:
We are currently in need of Parts & Service Sales Representative to join our DOMASCO commercial Vehicle team in Qatar.
As part of our Automotive Parts team, you will be responsible for the coverage, development, and retention of a specific group of customers in order to maximize customer satisfaction and product confidence. This will primarily occur as a result of regular customer job site, shop, or maintenance facility visits, promoting all applicable product support offerings in an effort to increase parts sales volume and repair solutions of the equipment’s. Also, responsible to fulfil the needs of the customers who visit the workshop and Parts Sales Counter by understanding their requirements, identifying the parts required from the parts catalogue and performing the sales transactions.

**What you will do**:

- Identifies business opportunities by establishing the contacts with the fleet customer prospects and analyzing sales options.
- Maintains relationship with clients by providing support, information and recommending solutions
- Pass along leads to service department and should the need arise for additional support such as complete machine inspection, Service estimates, machine repair scheduling or PM agreements to ensure total customer satisfaction.
- Take ownership of customer parts issues and follow-up through closure of issues.
- Assist walk-in customers in selecting required parts & suggesting right parts/add-ons and offer specials to ensure customer is exposed to the full product line for all the brands represented by the company.
- Receive customer enquiries and identify the correct part numbers using the parts catalogues (EPC)
- Advise the customers on replacement of related parts and benefits of using genuine parts
- Follow-up back-orders so that customers receive timely information on the status of back-ordered parts and ensure that such parts are delivered to the customer on the promised date.
- Assist DOMASCO Aftermarket Sales teams and Service workshops with their quotations and orders.
- Respond to all Customer request courteously and professionally in a timely and responsive manner

**Required Skills to be successful**:
At least a minimum 2 years’ experience in spare parts operations, preferably at an automotive parts sale, especially Heavy Commercial Vehicles, Volvo Trucks. You should have the ability to build and maintain friendly, warm relationships with customer. You should have excellent computer skills and knowledge of SAP is preferred.
You should also be able to display excellent communication skills with an ability to demonstrate a positive, enthusiastic and friendly attitude while being able to work in a team.

**What equips you for the role**:
**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. **This is Al-Futtaim Automotive and we

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