Operations Performance Manager

7 days ago


Doha, Qatar Qatar Airways Full time

**About the role**

Welcome to a world where ambitions fly high

With an extensive global network, highly-experienced staff and premium facilities, Qatar Airways Cargo offers a high-quality air freight service to our growing list of customers around the world.

With our continuous growth, we are pleased to announce an incredibly exclusive and exciting opportunity to join our **Cargo Operations Team** in **Doha **as an **Operations Performance Manager.**

The role will be responsible to lead the operational performance management self
- service tools for the network as well as to identify performance improvement opportunities and recommend actions in coordination with relevant stakeholders to ensure Qatar Airways Cargo leads the industry in safety and operational performance

Some of the tasks include:

- Lead the migration of static reports to Tableau to reduce manual report generation and support self
- service in the network
- Develop advanced, flexible and customized dashboards in order to share customer insights across teams and departments.
- Build structure for monthly, quarterly and annual reporting where needed. Manage reporting and analysis needs for the team and stakeholders.
- Establish Operational Analytics and Insights strategies, objectives, and priorities to align with and support QR Cargo vision and objectives.
- Liaise with Cargo MIS / Data Science Team to ensure data quality and provide operational insights for new divisional data developments.
- Led solution development and recommendations based on a understanding of the business strategy and stakeholder needs.
- Lead and motivate team of analysts supporting different operational functions
- Accountable for management of QR Cargo iQ performance

**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
**About you**
- Bachelor’s degree preferably in MIS, Mathematics, Statistics, Analytics or Computer Science with minimum of 6 years of relevant experience, preferably within the air cargo/ airfreight industry / ground handling agents (GHAs)
- Good knowledge of analytics and visualization tools such as R, SAS, SQL. Python, PowerBI, and Tableau
- Strong analytical skills to identify trends and opportunities within the data
- Strong command of the English language
- Strong negotiation and interpersonal skills as well as stakeholder management skills
- Proven track record of managing a team
- Ability and dedication to work with data, drive digitization and innovation, and promote change management

**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply


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