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Cargo Operational Performance Specialist

4 weeks ago

Doha, Qatar Qatar Airways Full time

We are currently recruiting Cargo Operational Performance Specialist for Qatar Aviation Services - Cargo

The role is responsible for the management of on-going business performance monitoring, reporting, analysis and insights for QAS cargo operations. Provide analysis to drive continuous improvement and ad hoc responses for specific decision-making issues for e.g. Forecast and volumes trends, peak and trough analysis, capacity/capability analysis, Financial KPls, Operational KPls etc. Further, constantly be engaged in developing, managing and enhancing MIS for cargo operations.

Key accountabilities include:

- Develop and manage Cargo MIS (Management Information System) covering all relevant KPls for QAS Cargo.
- Accountable for development of performance metrics, reporting and improvement targets for all strategic business units.
- Advise and guide each business unit to support collaborative working approaches to achieve optimum service levels and KPls.
- Deliver daily/weekly/monthly performance reports/dashboards for management.
- Deliver set of required standard reports for Cargo Management to facilitate operational reviews.
- Identify, monitor and resolve any service quality shortfalls or adverse KPI trends across organization. This will involve close collaboration with our Quality & Compliance team.
- Support operational departments in executing corrective actions. Analyze and measure effectiveness.
- Increases standardization of Cargo ground handling work processes and system flows.
- Drives culture change to instill focus on fact-based management practices, the use of Six Sigma and other problem-solving methodologies.
- Support in project execution and supports projects teams in process quality activities.
- Provide support to the annual budgeting process.
- Perform other department duties related to his/her position as directed by the Head of the Department

Be part of an extraordinary story
your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

**Qualifications**:
About you
- Relevant College or University qualification to minimum Bachelor's level.
- Preferably having Lean six sigma training, Relevant Aviation, Commercial and Management Training, Knowledge of Cargo Handling Procedures and Regulations.
- 5 years relevant experience.
- Commercial and quality assurance experience is desirable.
- Strong analytical skills with keen eye to detail
- Excellent in both spoken and written English Language

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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