Customs Clearance Agent
5 months ago
**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist
YOUR TASKS:
- Ensure all custom pre-alerts are declared to customs on time.
- Shipments cleared which requires regulatory approvals should be handed over to the respective supervisors for getting it endorsed by the inspection.
- Follow Gateway clearance procedures as outlined in the GSOP manual and ensure strict compliance with all regulatory requirements.
- Ensure proper record keeping is done and reports & files are updated timely and appropriately.
- Ensure timely customs clearance of material into the Gateway.
- Ensure the accurate and on time preparation of import and export Customs declarations.
- Ensure that customer databases are maintained.
- Resolve specific disputes or provide advice on technical issues with customers.
- Maintain a thorough knowledge of Customs practices and procedures.
YOUR PROFILE:
- Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries
- Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone
- Excellent organizational skills, including ability to prioritize workload.
- Ability to effectively contribute as a team member as part of a busy team.
- Proven ability to work under pressure in a fast paced, time sensitive environment.
- Good understanding of DHL Network
- Sound knowledge of the country Customs Code and Practices
- Working knowledge of Microsoft Excel & Word.
- Excellent Communication
OUR OFFER:
- Strong career support in an international environment
- Great culture and colleagues
- Multifarious benefit programme
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