Customer Service Agent

22 hours ago


Doha, Qatar Al Nasr Holding CO Full time

**Customer Service Agent**
- The incumbent will be responsible to provide high quality customer services and ensure a smooth patient flow in the health centre
- Treat patients courteously and with respect; and provide patients with accurate information.
- Maintain smooth, organized, and orderly flow of patients moving in and out of hospital premises.
- Guide patients and visitors to appropriate areas in different health departments.
- Receive and register patient queries, concerns, and complains, and assist in resolving concerns in an appropriate manner in accordance with policies & procedures
- Follow up with the respective departments regarding the patient complains registered in the Datix system and ensure complains are resolved and closed as per policies and procedures.
- Document accurately patient interactions and deliver to the relevant personnel, in a timely manner.
- Educate patients about provided health related programs, procedures, and services.
- Collect and document patient demographic information into the Cerner/Datix systems as per requirement
- Support the daily activities of the registration area and develop statistical quality assurance report including, the waiting time of a patient, registration speed, etc.
- Assist the registration clerks as necessary to ensure effective and efficient customer services are provided.
- Receive and register patient queries, concerns and complains, and assist in resolving concerns in an appropriate manner in accordance with Hospital policies & procedures.
- Escalates the complaints to the customer service Lead if required.
- Supports the call centre team by providing necessary information as much as possible when required.
- Adhere to the requirements of the Hospital health and safety guidelines.
- Understanding and adhere to emergency preparedness plans / policies.

**Qualification for Customer Service Agent**
- Only Arabic Nationals
- High school or Higher Experience & Knowledge Requirement
- Minimum of 2 years in an office assistant/customer service or a similar role. Skills Requirements
- High level of proficiency in the English and Arabic Language
- Strong Interpersonal skills
- Personal drive, commitment and being a self-starter.
- Prioritizing workload and meeting tight deadlines with high quality output.
- Good Computer skills, i.e. Word, Excel, outlook.
- Organized and Multi-tasking skills
- Ability to work effectively with a variety of groups
- Customer Oriented

**Job Types**: Full-time, Contract

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)



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