Customer Services Officer

7 months ago


Doha, Qatar Al Rayes Laundry & Dry Clean Full time

Duties and Responsibilities:

- Receive calls and messages for inquiry and pick-up request (bookings and inquiries)
- Replies to messages and calls for bookings and pick-ups.
- Send bookings to the group chat and assign it to the driver designated on the area.
- Coordinates the pick-ups and deliveries to the drivers, shop receptionists, and the customers
- Provide first-hand information to customers during inquiry and closing it for a sale.
- Sort laundry depending on the type of request of the customer and inform operations to do so.
- Submits daily booking report to Marketing Manager and Director.
- Sends thank you messages to customers.
- Pitch for sales when doing a call back.
- Confirm damages with the customers.
- Keeps records of customer's laundry accounts and details.
- Closes sales from inquire.

Pay: QAR2,500.00 - QAR3,000.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)



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